15 Replies Latest reply: Mar 16, 2014 7:39 AM by Neil Enns - Adobe RSS

    Strange Content Viewer problem: downloads do not 'stick'

    Frans van der Geest (ACP) MeganK

      I had a folio that  needed to be downloaded it appeared after updating to the latest Content Viewer on my iPads (Retina, mini Retina and standard iPad2).

      For some reason after quiting Content Viewer on my iPads and starting the Content Viewer app again, tapping to see that folio resulted in a empty screen on my iPad. It seemed that Content Viewer app crashed.

      After quiting the app again and restarting the app , it said the folio was in the cloud. I needed to download again.

       

      From that point on you can repeat those steps again and again: download; read; close Content Viewer app; start Content Viewer app; read folio: empty and crash;  restart Content Viewer: folio gone from iPad and needs to be downloaded again. Repeat.

       

      I tried removing the downloaded version from the app and re-download: same result.

      I deleted the Content Viewer from my iPads and reinstalled from App Store: same result.

       

      I then completely rebuild the folio in InDesign under another CC account. Logged in on my iPad under that account, downloaded the rebuild folio... And I can repeat it all over again... The download does not 'stick' and crashes the Viewer app.

      Then I tried this with completly new fresh folios from fresh new InDesign pages... Same result!

       

      But... On my iPad2 it seems fine. On my Retina iPads it goes wrong. Also covers are missing and I see double entries (it shows already downloaded folios!).

      There are no renditions, just 1024 PDF file. Tried it with v26 and v29 compatibility, makes no difference.

       

      I am stumped... I have no clue where to even begin fixing this other than the steps I already took mentioned above...

       

      Could non-ACSII characters in the title be the cause ( it has a slash and copyright sign)? No, that seems to make no difference...

       

      Bug...?