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Why does paragraph formatting change when help is published?

Community Beginner ,
Feb 03, 2014 Feb 03, 2014

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I'm running RH11 on Win7 Pro and creating a help system in WinHelp format. When I save and generate my help system and view it from my local drive, it looks fine. However, after I publish the help system to a network drive, any numbered/bulleted paragraphs have been moved to the left...sometimes so far that the number or bullet is off the left edge of the frame.This happens both when I use the Publish command to publish the help files to the network drive AND when I copy the contents of the !SSL!/WebHelp folder to the network location.

Can anyone explain why this is happening and what step(s) I can take to fix the problem?

This is urgent!!! I'm on a deadline!!!

Thank you!

Tim Huddleston

Charlotte, NC

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Community Expert ,
Feb 03, 2014 Feb 03, 2014

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Does it depend on what browser you’re using?

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Community Beginner ,
Feb 03, 2014 Feb 03, 2014

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Jeff,

Thanks for asking that question! I totally forgot to check in a different browser. The problem is occurring in IE, but not in Chrome. However, IE9 is my company's standard (sadly) so it would be great if I could come up with a solution.

I need to reinstall Firefox and recheck it there.

Thanks for the fast response. Any ideas what could be going on?

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Community Expert ,
Feb 03, 2014 Feb 03, 2014

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Well, I’ve seen threads on the forum about IE and Mark of the Web not working as originally planned with RH11 maybe that’s the issue at play here.

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Community Beginner ,
Feb 03, 2014 Feb 03, 2014

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Mark of the Web is disabled. I had to turn it off previously. When it was selected, my TOC didn't show up at all.

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LEGEND ,
Feb 03, 2014 Feb 03, 2014

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You say you create WinHelp, but RoboHelp 11 doesn't include RoboHelp for

Word. Guessing from you post, I take it that you create WebHelp.

Before diving any deeper, please study the following link and the

available PDF documents provided on that location:

http://www.grainge.org/pages/authoring/lists/lists.htm This should help

you fix 99% of all list related issues.

Some more things:

  • Do you publish to an intranet?

  • On which browsers does this problem occur?

  • Can you post some example HTML of a bulleted/numbered list?

Kind regards,

Willam

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Community Beginner ,
Feb 10, 2014 Feb 10, 2014

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Thanks everyone for your kind assistance. With some trial and error, I figured out my problem and determined that I had created it myself by taking some formatting steps in an order that RH doesn't seem to like. Things look good now!

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