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I gave up on flash several months ago due to the amount of time I was spending trying to get updates installed. I thought I'd try this again as I have friend asking for help with this. I'm astounded the issue has not been resolved.
This computer is Win 7 Home Premium. I'm now using IE 11. I'm trying to install the Adobe version that is the download section.
I have run through the clean install several times. I've rebooted after all the steps. I've used the uninstaller and offline installer.
Anti-Virus is suspended.
SAFE mode did not help either.
Run from an ADMIN authority userid.
The error is "A required file (C:\Windows\SysWOW64\Macromed\Flash\activex.vch:5) could not be written due to insufficient permissions."
Can anyone help with this? The log files are below. Thanks!
From SysWOW64:
=O====== M/12.0.0.44 2014-02-19+02-18-17.336 ========
0000 00000010 "C:\Users\Denise\Desktop\install_flash_player_ax_offline.exe"
0001
0002
0003
0004
0005 00000011 1
0006 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0007
0008 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_44.ocx
0009 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_ActiveX.exe
0010 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_44_ActiveX.dll
0011 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch
0012
0013 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0014 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
=X====== M/12.0.0.44 2014-02-19+02-19-03.725 ========
From System32:
=O====== M/12.0.0.44 2014-02-19+02-18-22.733 ========
0000 00000010 "C:\Users\Denise\AppData\Local\Temp\{CDC5B8BC-91CA-4CCD-A8E5-DF522B190146}\InstallFlashPlayer.exe" -install -skipARPEntry -iv 1 -au 4294967295
0001
0002
0003 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0004
0005 00000013 C:\Windows\system32\Macromed\Flash\Flash64_12_0_0_44.ocx
0006 00000015 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.exe
0007 00000016 C:\Windows\system32\Macromed\Flash\FlashUtil64_12_0_0_44_ActiveX.dll
0008 00000023 C:\Windows\system32\Macromed\Flash\activex.vch
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/12.0.0.44 2014-02-19+02-18-23.934 ========
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For unknown reasons the installer is unable to remove/replace C:\Windows\SysWOW64\Macromed\Flash\activex.vch
Delete the file manually, then try the install again. Use http://www.emptyloop.com/unlocker/ if you also cannot delete the file manually.
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Thanks for your response Pat.
The file in question was not in the folder. The clean installation process included removing all files from that folder. I didn't set the folder options to show hidden files. Is this a hidden file?
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I don't know if this is a hidden file or not. What I would recommend that you delete the Flash folders (in both C:\Windows\SysWOW64\Macromed and C:\Windows\system32\Macromed) after uninstalling, then try the reinstall again.