Robohelp 11 Crashing problem with Office 2007.

[cseng]

Since installing Robohelp 11 all of my office 2007 programs have been crashing.  Outlook has crashed inserting an attachment and when opening a new email. Excel has crashed when opening a document using the open command on the menu and also while saving. Word and Publisher have also crashed at various points. Anyone else experiencing this problem or have a solution. I have Windows 7 Pro installed and Office 2007. I have confirmed that it is Robohelp 11 - all updates have been applied to windows and I backed out newly installed software until the problem stopped - problem stopped as soon as Robohelp 11 was uninstalled. I have also recreated the computer Profile, uninstalled Office 2007 and reinstalled.

Any Ideas?

Carole

[Peter Grainge]

No one else has reported this and I have never known it to happen with any combination of Office and RoboHelp. Hopefully now reinstalling Rh will go smoothly. Let us know.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[Peter Grainge]

Just a thought. You were running the installer files from the local drive, not off the network?

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

[cseng]

Thanks for your response Peter. Surprised/dismayed that no-one else is having this issue. Robohelp 11 was installed via a USB Drive - do you think that may have caused an issue?

[Peter Grainge]

I think it has everything to do with. I once tried to do something similar when I was in the presence of one of Adobe's senior engineers. Let's just say he did not recommend it.

Having projects there later is fine. Just not for installation. I always run the installer from the C partition.

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See www.grainge.org for RoboHelp and Authoring tips

@petergrainge