-
1. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
John T Smith Feb 20, 2014 8:33 AM (in response to midghome12)Photoshop Elements has a different forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
-
2. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 20, 2014 8:59 AM (in response to midghome12)midghome12
You appeared to be destined for the Photoshop Elements Forum since you are using Photoshop Elements instead of Premiere Elements which is the focus program of this forum.
But, I would ask "Do you have the latest version of QuickTime installed on the computer with your Photoshop Elements 12?
Where are you in the program when you are attempting to play a video file
a. Elements Organizer 12
and/or
b. Full Editor, File Menu/Import/Frame from Video
ATR
-
3. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 20, 2014 10:29 AM (in response to A.T. Romano)Thank you for the reply.
I have installed the latest version of Quicktime.
I try to play the video ( which appears as a white box) in Elements Organizer 12 Premier , and can play it in the video editor, but it just shows the frames, not a real video play.
Margie
-
4. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 20, 2014 11:26 AM (in response to midghome12)midghome12
What are the properties of this video (.mov) file? What are brand/model/settings for the camera that recovered the video?
ATR
-
5. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 20, 2014 11:36 AM (in response to A.T. Romano)It is a .mov file...new Fuji camera model F900EXR.
Thank you
Sent from Yahoo Mail on Android
-
6. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
John T Smith Feb 20, 2014 11:59 AM (in response to midghome12)MJPEG http://forums.adobe.com/thread/730396
- problems with Samsung codec http://forums.adobe.com/thread/699493
and especially this link
- and Fuji http://forums.adobe.com/thread/1015922
-
7. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 20, 2014 3:12 PM (in response to midghome12)Margie
Thanks for the replies.
I did some homework on your camera, and it appears to be recording H.264 video compression, Linear PCM Stereo, with a .mov file extension.
Let us do a check list to make sure we agree on the details...
a. You cannot play back the video in the Elements Organizer 12
b. Can you import this video into Premiere Elements 12 Expert workspace with the program's Add Media/Files and Folder/Project Assets? Does it then show up in Project Assets with an image in the thumbnail? Can you drag the video from Project Assets to the Timeline and have the Edit Mode monitor display that video and play it back there when you hit the monitor play button?
From what I have read of your camera, you could be recording 1920 x 1080 @ 60 progressive frames per second. Can you supply an information on that? What are you or the project setting as the project preset (See Edit Menu/Project Settings/General and the readings for Editing Mode, Timebase, Frame Size, and Pixel Aspect Ratio.)
Could you explain what you mean by
and can play it in the video editor, but it just shows the frames, not a real video play.
I am searching the Internet to see if I can find a sample file that I can download.
More later.
ATR
-
8. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 20, 2014 4:58 PM (in response to A.T. Romano)Thank you for your help.
I am shooting 1920 x 1080 continuous at 60 fps. Have not found the edit options.
I will try to import the video into the workspace and let you know.
Margie
Sent from Yahoo Mail on Android
-
9. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 20, 2014 5:08 PM (in response to A.T. Romano)Yes I was able to drag a video to the workspace in the editor and display and play the video. It seems to play the video not continuous but a frame at a time, guess because it is in edit mode?
I just want to play the video without editing.
I assume I cannot view the video file in the regular Elements 12 organizer.
-
10. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 20, 2014 5:09 PM (in response to A.T. Romano)I still see the video as a blank white screen in the organizer.
-
11. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 20, 2014 6:02 PM (in response to midghome12)midghome12
If you have Premiere Elements 12, let us try this. Remove all traces of your video from the Elements Organizer 12.
Open to the Premiere Elements 12 Expert workspace, go to File Menu/New/Project and set the project preset for NTSC/AVCHD/AVCHD 1080p69. Before existing the final dialog in that area, put a check mark next to "Force Selected Project Setting on this Project".
Back in the Premiere Elements 12 Expert workspace, use Add Media/Files and Folders/Project Assets to import your video. Drag you video to the Timeline.
Then determine if there is a copy of your video as a thumbnail in the Elements Organizer 12. There should be. If there is, a the thumbnail is still white, right click the thumbnail and select Update Thumbnail.
Please let us know the results and then we will decide what next.
Thanks.
ATR
-
12. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 21, 2014 8:08 AM (in response to A.T. Romano)I checked the preset option on the new project, there is no available option for the 1080p69, it is set as 1080p60 now.
Margie
-
13. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
Bill Hunt Feb 21, 2014 8:28 AM (in response to midghome12)midghome,
I think that the 1080p 69 was a typo - and should be 60. The 9 and 0 keys are so very close together on the upper keys. I often get Frame Sizes such as 729 x 489, if I am not careful. That is why I try to use the numeric keypad, whenever possible.
Good luck,
Hunt
-
14. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 21, 2014 8:40 AM (in response to midghome12)Margie
Oops. Typing error. Thanks for mentioning that, should be p60.
Using the correct project preset, what result did you get for the following suggestion
Back in the Premiere Elements 12 Expert workspace, use Add Media/Files and Folders/Project Assets to import your video. Drag you video to the Timeline.
Then determine if there is a copy of your video as a thumbnail in the Elements Organizer 12. There should be. If there is, a the thumbnail is still white, right click the thumbnail and select Update Thumbnail.
What you might also try, if the above approach does not work for you.
Make a copy of the H.264.mov file. Rename just the file extension of the file, from .mov to .mp4. Then try to import that into the Elements Organizer.(To do that, right click the file, select rename, and do just that.)
If you want, you can post a link to a Dropbox download of a sample small clip for us to check out in the Elements Organizer 12 or other.
We will watch for your results.
Thanks.
ATR
Add On...What other players do you have on your computer that might play the file for you?
-
15. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 21, 2014 8:43 AM (in response to Bill Hunt)Hunt,
Your assumption is correct. I have not modified a project preset to 1080p69 yet.
Since 99% of the time I do not exchange the 0's for 9's or vice versa, I prefer to stay with the main computer keyboard.
ATR
-
16. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 22, 2014 9:16 AM (in response to A.T. Romano)I tried these suggestions, still white thumbnail, will not play except in the video editor.
Marge
-
17. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 22, 2014 12:06 PM (in response to midghome12)Marge
Do you want to send a sample of the video via a post which includes a link to download of the sample from Dropbox?
Sometimes I can find a sample online to work with. But so far I have not found any for the Fuji F900EXR.
I will keep looking.
Please let me know what you decide.
Thank you.
ATR
-
18. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 22, 2014 2:12 PM (in response to A.T. Romano)Yes, how do I do this from the link in Dropbox.
-
19. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 22, 2014 2:19 PM (in response to midghome12)Marge
I have never done one of the Dropbox share setups. See how you do with the online Dropbox sharing how to
https://www.dropbox.com/help/167/en
You end up copying the URL on your side and pasting it in a post in your thread.
I have received such files, but never sent any.
If that does not work, please contact me by the Adobe Forums' Private Message system, and we can work out how to send the file to me via gmail...unless one of the moderators has another plan.
I am looking forward to taking a first hand look at that video file, defining the issue, and resolve the issue.
Thanks.
ATR
-
20. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Feb 23, 2014 8:38 AM (in response to A.T. Romano)DSCF0089.MOV (file://MARGIE-PC/Users/MARGIE/Dropbox/DSCF0089.MOV)
-
21. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Feb 23, 2014 8:55 AM (in response to midghome12)Marge
We are getting close.
The link that you provided to Dropbox file is not active.
Could you give that another try. Last night I went looking for a sample Fuji download file from your model camera, but still could not find one. So, I am hoping we can get your download link posted in your thread.
We will be watching for your progress.
Thanks.
ATR
-
22. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Mar 7, 2014 8:42 AM (in response to A.T. Romano)The video shows as a regular thumbnail now, I can play, but it plays the video frame by frame as if it is in edit mode. I am just trying to play the video in Photoshop Elements 12, not in the Premiere side.
Margie
-
23. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Mar 7, 2014 9:43 AM (in response to midghome12)Margie
You are in the Elements Organizer 12 which is common to both Photoshop Elements 12 and Premiere Elements 12.
This morning word got out that Adobe had just released a 12.1 Update for Photoshop Elements 12, Elements Organizer 12, and Premiere Elements 12.
Please go to the Help Menu/Update of your program and update from 12 to 12.1 and see if that helps you.
The 12.1 Update is said to address "stability and performance" of these products.
We will be watching for your results.
Thank you.
ATR
-
24. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Mar 7, 2014 12:16 PM (in response to A.T. Romano)Hello, I tried this, updated, but still same result. I can play the video ok outside of Elements with Quicktime player.
Thanks,
Margie
-
25. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
A.T. Romano Mar 7, 2014 2:28 PM (in response to midghome12)Margie
Sorry that the update 12.1 did not help.
Please remind me if we tried this manuevuer.
Delete the video from the Elements Organizer (but do not delete the video from its hard drive save location).
Open Premiere Elements and import the video from its hard drive save location into a new project.
When you do this, a copy of the video is automatically placed in the Elements Organizer.
So, then, when you open the Elements Organizer, do you find a copy of the video there? And, does it play back from
there any better, worse, or the same?
Thanks.
ATR
-
26. Re: I cannot play a video .mov file in Photoshop Elements 12, it shows as a blank white screen
midghome12 Mar 7, 2014 5:40 PM (in response to A.T. Romano)I will try again since I can now see the thumbnail when imported to Elements.



