Indesign Interface, Tools and menus have disappeared

[jamesrg21]

I have come across a problem I have never seen before.

I opened Indesign CC tonight and all that I could see was the Mac Menu at the top with Indesign, File, Edit etc - but nothing else. The workspace, tool bars and icons are not to be seen.

Thinking it was a corrupt file I deleted Indesign and re-downloaded it. It made no difference. I also loaded Indesign CS5 and got the same problem.

When I did download the fresh version instead of “open program” the message I got was “up to date.”

Anyone know what I have done and how to correct the problem.

Thanks.

[Marvest]

You probably hit the Tab key by accident. Click Tab again and see if you get back your menus.

[jamesrg21]

Ellis,

I tried that, it made no difference.

What puzzels me is that I used the cleaner and deleted the program, including preferences, I then downloaded a fresh copy. I expected when I opened it up it would be back to default. But no, it returned to just the mac menu bar.

I even installed Indesign CS5, a different program, and it reacted the same way.

The program recognises files, open files and saves them, but I just cannot see them.

Thanks

[Peter Spier]

What color is the blank screen?

[jamesrg21]

Below is a screen dump.

The top menu is all I can see.

[Peter Spier]

I don't think I'm seeing the link correctly. You can embed the image in a post using the camera icon, like this:

In the meantime, try trashing the prefs. See Replace Your Preferences

[jamesrg21]

Here is the screen dump. All I am able to see is the top menu File, Edit etc.

The top menu is all I am able to see. I cannot find a way to see the tool bar, menus, icons etc.

I can also see no way to get them back. I deleted the preferences and it made no difference.

Thanks.

[Peter Spier]

Since you have access to the menu, try View > Screen Mode > Normal and Window > Workspace > Reset [Workspace Name] or a differnt workspace entirely. Also try turning on the application frame.

[jamesrg21]

Peter,

I tried all that and it made no difference. I am at a bit of a loss as to what could be causing this.

It is only happening with Indesign CC, the other programs are fine,

Thanks

[Peter Spier]

Does it happen if you make a new user on the Mac and log in with that?

[jamesrg21]

Peter,

I have found the problem. There was a problem with the video card and I sorted it. After that Indesign worked perfectly.

Photoshop and Illustrator worked with the fault on the card, but not Indesign.

I would have thought if Indesign did not show the menus and work areas, so would all the other programs.

Thanks for your help.

[santopony]

Hello James,

How did you fix this I'm going crazy trying to figure out was wrong with my Indesign and this is the closest I've found to my problem.

[Peter Spier]

Please start a new thread and include a screen shot. Your problem may be very different.

[tanjac94380855]

Hi Peter

I have the same problem. I have been trying for hours to try and figure out how to get the menu bar and tool bar up and it does not help that I am a novice to this......

Thanks

Tanja

[Peter Spier]

Have you tried pressing Tab or Esc?

[tanjac94380855]

Hi Peter

I have found it. It's a frame within a frame. So to get to the menu bar I have spent hours (blush) looking for I had to move the inside frame down. So simple but really hard to find if you are a beginner 🙂

My next mission is to find the same tools (down the right side) that appear in the tutorials that don't appear in my version of ID.... probably just as simple 🙂

Thanks

Tanja

[Peter Spier]

Sounds like you are a Mac user. You might want to turn on the Application Frame (I believe that's under the View menu), and work with your documents in tabs.

[BobLevine]

It's under the Window menu.

[Jeffry29281634l58u]

Saying that the solution is to turn on the Application Frame and work in tabs - is not a fix!  I do not configure my worksoace that way (never have) as I juggle many projects at a time - and it's user preference.  I'm having the same issue with all menus not showing up when I start Adobe programs - mainly InDD & AI - but also PSD.  I'm on Mac OS Ventura using Adobe CC23 - all up-to-date.  I recently updated to a new MacBook and this is when it started - worked fine in my older MacBook running an older OS with CC23.  If I hit the tab buttom some menus reappear, but tool bar usually does not - I have to go into window & turn it off then back on for it to appear.  I also have an issue with my floating artboard sizing all screwy when I resize it - dragging the bottom right corner makes the top come down, and any horizontal sizing makes it even smaller on each drag - very odd & frustrating.

[melissao78384917]

Thank you!!