Published RoboHelp 10 content looking for file removed through conditional text

Report · Feb 27, 2014

I'm using RoboHelp HTML 10.0.1.292. I have one project using conditional text that creates two outputs: Basic and Advanced. When I publish the Basic project, I get the error, "Publishing meets an unexpected error. The system cannot find the path specified," and it provides me with the path and file name that's missing. The problem is, the Basic project shouldn't be looking for that file at all. The topic is marked as Advanced at the topic level and there is no Basic conditional text at the content level. I've tried untagging the topic and re-tagging it and then re-publishing, but that hasn't worked. Why is it bringing in a file that it shouldn't?

Report · Feb 27, 2014

Sounds like you’ve got a reference to it somewhere that it’s trying to resolve, but can’t because the topic is being screened?

Report · Feb 27, 2014

I thought that too. How do I find that reference?

Report · Feb 27, 2014

Not sure – maybe use a FAR tool to look for all instances of the topic’s filename?

Report · Feb 27, 2014

I used RH's Find and Replace in Files tool to search for "Set_the_Time_Time_Zone_Time_Synchronization_for_the_Paging_Gateway.htm," the offending file's name. It is legitimately referenced by other Advanced files, but it is also appearing in the SSL folders for the Basic project (but is referenced nowhere else in the actual Basic project). I'm including the file text below and I've bolded what I think to be the problem. How can I fix this? I'm not very saavy in HTML.

<?xml version="1.0" encoding="utf-8"?>

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"

"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">

<head>

<title>Virtual Appliance Overview</title>

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bc = strUrl.substring(n+3);

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addTocInfo("Administer the Virtual Appliance\nVirtual Appliance Overview");

addAvenueInfo("General","Manage_Plugins/Individual_Plugin_Configuration/Paging_Gateway/Optional_Server_Configurations/Set_the_Time_Time_Zone_Time_Synchronization_for_the_Paging_Gateway.htm","Administer_the_Virtual_Appliance/Changing_the_Virtual_Appliance’s_Password.htm");

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<h1>Virtual Appliance Overview</h1>

<h2>A help system for the server administration of the Virtual Appliance</h2>

</p>

<p>The following sections detail how to manage InformaCast Virtual Appliance from the server side:</p>

<li>

<p><a title="Logging into the Virtual Appliance's Interfaces" href="Virtual_Appliance_Interfaces/Logging_into_the_Virtual_Appliance’s_Interfaces.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Logging into the Virtual Appliance\'s Interfaces');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Logging into the Virtual Appliance's Interfaces</a></p>

</li>

<li>

<p>Migrating from Windows to the Virtual Appliance</p>

</li>

<li>

<p><a title="Changing the Virtual Appliance’s Password" href="Changing_the_Virtual_Appliance’s_Password.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Changing the Virtual Appliance’s Password');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Changing the Virtual Appliance’s Password</a></p>

</li>

<li>

<p><a href="Virtual_Appliance_Actions/Managing_Virtual_Appliance_Actions.htm">Managing Virtual Appliance Actions</a></p>

</li>

<li>

<p><a title="Changing the Virtual Appliance’s IP Address" href="Changing_the_Virtual_Appliance’s_IP_Address.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Changing the Virtual Appliance’s IP Address');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Changing the Virtual Appliance’s IP Address</a></p>

</li>

<li>

<p><a title="Updating JTAPI" href="Updating_JTAPI.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Updating JTAPI');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Updating JTAPI</a></p>

</li>

<li>

<p><a title="Upgrading Your VMware Tools" href="Upgrading_Your_VMware_Tools.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Upgrading Your VMware Tools');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Upgrading Your VMware Tools</a></p>

</li>

<li>

<p><a title="Upgrading InformaCast Virtual Appliance" href="Virtual_Appliance_Upgrade_Process/Upgrading_InformaCast_Virtual_Appliance.htm" onmouseover="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_showtip(this,event,'Upgrading InformaCast Virtual Appliance');" onmouseout="if ((parseInt(navigator.appVersion) == 4) && (navigator.appName == 'Netscape')) ehlp_hidetip();">Upgrading InformaCast Virtual Appliance</a></p>

</li>

</ul>

<p><a href="javascript:void(0);" onclick="var e; if (parseInt(navigator.appVersion)>=4){e=event;} if (parseInt(navigator.appVersion) >=2 && typeof(PickupDialog_Invoke) == 'function') PickupDialog_Invoke(e,'','Changing the Virtual Appliance’s IP Address','Changing_the_Virtual_Appliance’s_IP_Address.htm','Changing the Virtual Appliance’s Password','Changing_the_Virtual_Appliance’s_Password.htm','Logging into the Virtual Appliance’s Interfaces','Virtual_Appliance_Interfaces/Logging_into_the_Virtual_Appliance’s_Interfaces.htm','Managing Virtual Appliance Actions','Virtual_Appliance_Actions/Managing_Virtual_Appliance_Actions.htm','Updating JTAPI','Updating_JTAPI.htm','Upgrading InformaCast Virtual Appliance','Virtual_Appliance_Upgrade_Process/Upgrading_InformaCast_Virtual_Appliance.htm','Upgrading Your VMware Tools','Upgrading_Your_VMware_Tools.htm');return false;" title="Related Topics"><img src="../ss_btn_related_topics.gif" border="0" height="20" width="94" alt="Related Topics" /></a> </p>

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Report · Feb 27, 2014

Finding it in the SSL folder doesn’t really help you – that’s the help output folder. You need to find a topic within the project folder that’s referencing the “offending” topic.

Report · Feb 27, 2014

That's what I'm telling you: there isn't one. Aside from SSL folders, it's only mentioned legitimately in four other files that are all marked as Advanced at the topic level and contain no Basic tags either at the topic level or content level.

Report · Feb 27, 2014

The offending file does link (through the Related Topics button) to a file that is not conditional (it applies to both Basic and Advanced outputs). I don't see how that could be the problem because there are other instances like that in the guide and they aren't causing problems.

Report · Feb 27, 2014

Can you share the project? I’d be willing to have a look at it for you if you want. Send me a PM to get my e-mail address.

Report · Feb 27, 2014

I would love to, but I don't know how to send you a PM. While trying to figure that out, I managed to ascertain that the offending file is being linked to by three files:

/whgdata/whlsti2.htm
/whgdata/whlsti3.htm
/whgdata/whlstt21.htm

These appear to be two index entries followed by a TOC entry. They are legitimate entries (I want this topic indexed and in the TOC), but not for the Basic project.

Report · Feb 27, 2014

I’ve sent you a PM with instructions.

Report · Feb 28, 2014

Looking through a copy of the project it appeared that there was something wrong with the offending topic that wasn’t respecting its CBT. To fix it, I stumbled upon a method:

1. Within RH, duplicate the offending topic .

2. Rename the offending topic to something else.

3. Rename the copy to the original topic name.

4. Delete the offending topic.

Report · Feb 28, 2014

Would have been interesting to see if simply renaming the offending topic woul dhave worked.

Cheers... Rick

Report · Feb 28, 2014

Just tested – yes, renaming worked at fixing the issue, but when I renamed it back again, the topic started misbehaving again.

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Published RoboHelp 10 content looking for file removed through conditional text

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