1 Reply Latest reply: Mar 3, 2014 11:20 AM by Rajshree

Register with every update

ymjauthor Mar 3, 2014 8:53 AM

I am a CC user. Everytime there is an update, I get the pop up to register my product and update my profile. Why?

1. Re: Register with every update

Rajshree Mar 3, 2014 11:20 AM (in response to ymjauthor)
Hi ymjauthor,

Welcome to Adobe Forum,

You can try deleting OPM.DB from steps below and try again.

Mac OS: You can locate the OPM.db file in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion. - http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
Windows: You can locate the OPM.db file in the :\Users\\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html

3) update to the latest version of the Creative Cloud app.

Also we would like few more details:
When has this issue started occurring, was this after installation of any specific adobe product.
On which platform are you seeing this.

Also we would like to know if after above steps this issue occurs ever again in future.

You can refer to http://forums.adobe.com/thread/1239510

Regards,

Rajshree
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