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40. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
rworsfold Feb 24, 2014 12:58 AM (in response to David__B)In addition, when i have the adobe CC app running it slows down scrolling perfomance in Chrome.
Late 2013 macbook pro retina i7
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41. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Elliott B. Mar 5, 2014 7:09 PM (in response to rworsfold)Same problem here. Brand new MacBook, installed Creative Cloud yesterday, and it's constantly using 25% energy while idle. This laptop doesn't have a GPU, it's Intel 4000 only, so I suppose this high energy usage must be due to CPU cycles only. Creative Cloud uses about 1.5% CPU all the time when idle.
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42. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
iJaffa Mar 11, 2014 6:40 AM (in response to David__B)I am having this problem also on a brand new MacBook Pro with Retina Display, using the very latest version of the Creative Cloud helper app
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43. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Mar 19, 2014 5:35 PM (in response to etc)Another Creative Cloud update (Version 1.5.0.367) and not even a mention of this issue.
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44. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
etc Mar 22, 2014 2:47 PM (in response to daxmacrog)It's a bit ridiculous that Adobe utterly refuses to even dignify users with a response or acknowledgement of the issue. If it's not a "bug," then at least an explanation for why CC needs to have such a heavy footprint would be nice. It's obvious this isn't an isolated issue and materially disrupts the workflow of many by significantly decreasing their laptop's usable battery life.
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45. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Gabzzz Mar 25, 2014 7:16 AM (in response to etc)Same issue here on 2014 Retina Mac Book Pro 2.6 Ghz Intel Core i7 with NVIDIA GeForce GT 750M running OS X 10.9.2.
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46. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Jerome Sprenger Apr 10, 2014 8:15 AM (in response to etc)I've got the same problem, hope Adobe will act fast on this issue...
MBP 15" Retina Early 2013
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47. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
doyle_am Apr 15, 2014 1:38 AM (in response to Jerome Sprenger)I have the same problem too on a late 2013 Retina MBP.
I don't understand what a simple menu that is normally hidden needs the discrete graphics for. It's crazy that it hasn't been fixed after this long.
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48. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
opsb Apr 15, 2014 11:02 AM (in response to doyle_am)I'm starting to wonder if they're mining bitcoins!
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49. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
guyratcliffe Apr 21, 2014 10:00 AM (in response to opsb)I got this from Adobe "support":
"Please be informed that Creative Cloud desktop application manages the updates for your CC applications and there are many processes related to Creative Cloud running in the background which consumes the battery power. this is a normal behavior and we do not have any options reduce the background the processes. We can only Quite CC desktop application in order to end the processes."
WOW, and when I asked why Apple updates don't have the same issue...well I got "we don't understand how Apple do that"
Of course, based on the names I was speaking to script readers in India - who provide as much customer support as my non-IT family.
Great support Adobe.
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50. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
opsb Apr 21, 2014 11:21 AM (in response to guyratcliffe)Apple calls it App Nap, I'm pretty sure they'd be happy to talk to the Adobe engineers about it
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51. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Apr 22, 2014 11:47 AM (in response to guyratcliffe)I’ll give Adobe the benefit of the doubt and say that that isn’t their official response. However, it would be nice to know that they’re at least working on the problem, which is a major flaw for MacBook users. After several updates and all kinds of announcements, there has been zero indication that any progress has been made in nearly a year.
There are plenty of background update checks and file sync routines that don’t eat up nearly this much battery life. In fact, there are plenty of apps that don’t eat up this much battery life when actively in use.
It’s more than a minor nuisance to quit Creative Cloud every time you pull the plug. And if you forget to quit it for a while, you’ve burned hours of battery.
The alternative is to keep it from launching automatically, but that makes file syncing useless. It also means remembering to check for app updates, the frequency of which is supposed to be a selling point of the subscription model.
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52. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
sdodds Apr 22, 2014 10:30 AM (in response to guyratcliffe)Dropbox manages syncing files, and doesn't over use energy, and the menu actually works like a menu item (with their own look and feel, that Adobe kind of copied)
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53. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
David__B Apr 22, 2014 11:09 AM (in response to sdodds)I wanted to let those replying on this thread know that our engineering team is aware of this issue and it is planned as something to be addressed in a future update to the Creative Cloud app. I am a Macbook Pro user myself and understand the impact firsthand. Thank you to those that have posted here. I've referenced this thread and customer feedback here as examples to help change the high performance GPU requirement.
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54. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Dodgums May 18, 2014 1:05 PM (in response to David__B)So any update on this issue yet?
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55. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Waynedge Jun 9, 2014 1:39 AM (in response to etc)OK so now its July any news on this?
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56. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
PYI_Jase Jun 17, 2014 8:28 AM (in response to etc)Has Adobe responded to this thread?
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57. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
cerocscotland Jun 17, 2014 10:05 AM (in response to David__B)I have the same issue on Mavericks on my iMac and would appreciate an update.
Thanks.
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58. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Jun 19, 2014 1:02 PM (in response to etc)It appears to me that the problem has been addressed with CC 2014. Since upgrading, I haven't seen Creative Cloud listed as an app using significant energy.
That's great, but also disappointing. I thought the point of CC was that we would no longer have to wait a year for a major release to fix major issues such as this.
Also, upgrading all my apps to separate new versions was terribly disruptive and time consuming. Most of my settings did not transfer over.
Now I see no difference between the CC release cycle and the CS release cycle other than that once I stop paying, I can no longer use any version of the software, old or new.
This is being discussed at length here: Re: Why is everything new apps in 2014 update?
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59. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
OliverJames Jun 20, 2014 4:50 AM (in response to daxmacrog)No, it was not addressed.
The latest update of CC has taken it to No.1 in Energy Impact list on my MacBook pro.
Congrats Adobe. It's a victory.
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60. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Jun 20, 2014 5:43 AM (in response to OliverJames)I’m definitely seeing a marked improvement, and I haven’t seen CC reappear as an app “using significant energy” in the menubar list.
However, in Activity Monitor, CC is still consistently using more energy than any other background processes. I would be curious what other users are experiencing.
Has anyone found documentation on the bug fixes that came with CC 2014, including individual apps?
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61. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
OliverJames Jun 20, 2014 6:51 AM (in response to daxmacrog)And are you on Mac?
I am on Mac and not that lucky yet. Despite doing nothing useful CC is still number one in draining the battery. Here is a screenshot of how it looks most of the time: http://take.ms/NRSZ6
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62. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Jun 20, 2014 8:13 AM (in response to OliverJames)Yes, on a MacBook Pro. Energy impact for me is generally floating between 7 and 10 in Activity Monitor (not sure what those units are). That’s lower than it used to be but still high for what is primarily an update daemon with file syncing (based on other background apps in the list).
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63. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
OliverJames Jun 20, 2014 8:25 AM (in response to daxmacrog)7–10 is quite a lot for such a little background app that does not actually do anything.
Just to compare: Photoshop consumes 3–5 when idle, Dropbox – 0.1–0.2, Safari 3–6.
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64. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
jasonbrigade Jun 28, 2014 4:08 AM (in response to etc)My solution: quit creative cloud and run it periodically to check for updates manually.
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65. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
fuzzbeans Jul 9, 2014 12:09 PM (in response to daxmacrog)I've just killed CC on my MacBook and my battery is much happier. On my desktop machine I have permanent licenses and will avoid moving to the subscription versions for as long a possible. Adobe's new model is terrible for a small business like mine.
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66. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
brandbrilliance Jul 20, 2014 11:49 PM (in response to etc)Yes. This App should be a native app, not some cross-compiled piece of code. Just kill the App and run it every few days or ones a week to check for updates.
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67. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Thrando Jul 26, 2014 5:41 AM (in response to etc)Have the same problem on a brand new Retina Macbook, 13" (so only integrated GPU).
The avg. value ist about 12.5. That is just not acceptable. CC is meant to make things easier, especially updates, but if it needs so much energy, it's just not worth it.
I looked at the current values when opening the CC app and doing basig things like navigating through the menus (no updates!) and it's almost laughable how much energy it needs.
You have to change fundamental things about how this app works, very soon. If you do not, things will only get worse and worse because it gets harder and harder to really change the basics of you're code.
I love your software products and really appreciate the whole concept of the CC, but it's way from being even good. And the energy problem is an addition to others.
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68. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
robnoah Jul 28, 2014 10:48 PM (in response to Thrando)Same problem here. New 15" Retina Macbook Pro with discrete graphics. The only solution that works is to exit creative cloud.
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69. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
trgibbons Aug 7, 2014 9:01 AM (in response to etc)The issue is still there, 280 days since the original post. We've gotten two responses from a single Adobe employee, one to ask the customer if they've "tried turning it off and on", and a second to finally acknowledge the problem, 192 days after the original post.Of course, for the low low price of $30/mo, who's counting...
Adobe Creative Cloud 1.71.418Mid-2014 15" Retina Mac Book Pro 2.5 Ghz Intel Core i7 with NVIDIA GeForce GT 750M running OS X 10.9.4 -
71. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
Bartek Kropaczewski Aug 7, 2014 9:19 AM (in response to trgibbons)I don't agree that this software cost as low as $30/mo. If you calculate few hours mothly trying call support or finding why the software you paing for won't work... What's the avarage wage in US per hour?
Now you can see the real price of the software that will never be yours.
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72. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
vadeskoc2 Sep 20, 2014 7:08 PM (in response to David__B)Confidence inspiring, guys. It's September 2014 and the stupid update checker menu bar app still kills my battery for no good reason.
You're doing a bang up job.
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73. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
WarrenPhillips Oct 17, 2014 10:57 PM (in response to etc)I am new to Macbook, and while I haven't seen it come up as an app using significant energy, it is still number 1 on the list most of the time.
I just unchecked start at login and only open it to sync and update. Annoying but hey I'd rather annoy me than my battery.
Hopefully Yosemite will help.
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74. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
mfox_de Oct 18, 2014 9:19 AM (in response to WarrenPhillips)No it doesn't, I'm on Yosemite and it is still in the list of the apps using significant energy. If you watch it in Activity monitor it's showing activity every few seconds, it's #3 on my list of current energy impacting apps. I wonder what is so important that it has to be that active?
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75. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
WarrenPhillips Oct 20, 2014 5:00 AM (in response to mfox_de)Oh well my optimism didn't pay off.
How is CC performing on Yosemite anyway?
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76. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
daxmacrog Nov 19, 2014 5:30 AM (in response to etc)The separate Adobe Updater daemon continues to run and notify about new updates even if the Creative Cloud menu bar app is not active. So for me there is absolutely no reason to keep Creative Cloud running.
I use many of the Creative Cloud apps themselves every day, but the bells and whistles of the Creative Cloud app are of no use to me. The online storage is a shoddy replacement for more versatile cloud solutions, and the other stuff feels more like advertisements than anything useful.
I think it's bad form that a background app that does so little uses so much energy, but I simply no longer have it set to launch at login. I don't miss anything useful.
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77. Re: Creative Cloud is always listed under "Apps Using Significant Energy" in OSX Mavericks
jamiecarter7 Nov 25, 2014 2:59 PM (in response to etc)I am getting the same issues. I noticed my GFX card fan seems to be running all the time, on investigation it showed significant GPU usage from the CC app!
Not good when you use these design tools for long periods! No wonder I have started getting issues with my computer and it breaking!
FIX IT!





