HOW DO I CANCEL MY ACCOUNT?

We're sorry to learn that you wish to deactivate your Acrobat.com account. If there is a specific issue which is unresolved, kindly respond and let us know the details so we can try to help. We hate to see you go!

If there is nothing we can do to convince you to stay, we ask that you delete all the documents in your account- both My Files and Buzzword Docs. Send an email (from the email address associated with your account) to us to confirm that this has been done, and we can deactivate the Acrobat.com account.  FYI, your Adobe ID will remain active for use with other Adobe properties and at the Adobe store.

If you wish to have your Adobe ID deactivated, you'll need to contact Adobe support directly at:

http://www.adobe.com/aboutadobe/contact.html

Kind Regards,

Michelle

If you allowed upload of other file types I'd keep the service. but just photo's and images is useless to me.

In the future, make it easier to cancel. I didn't even know I was a member. I got a membership when I porchased Elements (for mac). Annual billing came and here I am. Fine I'll eat that charge since I should've checked.

Having to send mail to cancel is just stupid. And doesn't fill me with Adobe trust/love.

Hello,

I'm sorry for the trouble. Unfortunately, this forum reaches team at Acrobat.com. We're a group that provides free online services for meetings and collaboration on documents, and we can't help with problems specific to Photoshop.com. I'm happy to point you to the right place.

Here is the home page for Photoshop.com support:

http://www.adobe.com/support/photoshopdotcom/

Kind Regards,

Michelle

Suddenly today I am receiving mass mails from forums@adobe.com return mail address: jive-1934037958-p450-2-2ca6u@mail.forums.adobe.com

- I have ALL email notifications in my profile set to NO!

and now I cannot delete my account!

Thanks so much adobe!!!

I hate Adobe's shifty way. Why can not I delete my account???????????????????????? I shame on Adobe and their weird team!!!!!!!!!!!!!!!!You can not play around people and no more OBLIGATION PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If someone wants to be member or continue to be a member all fine! but if someone wants to leave or to delete account you can not push or make trouble to keep their membership!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE SOLVE THIS ANNOYING PROBLEM QUICKLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hate ADOBE now!!!!!!!!!!!!!!!!!because of that!!!!!!!!!!!!!!!!!!!

I agree whole heartedly with the previous post. All I want to do is delete my account.

Adobe, you are really crap.

Try this link and click [I Still need help ....] there should be an option for a Live Chat.

http://helpx.adobe.com/contact.html?product=creative-cloud&topic=signing-in-and-my-adobe-i d

This is literally a disaster. A simple facility like deleting an account can't be done. Very poor. I wont be dealing with adobe again.

Whts service are you attempting to delete an account for? 

You mean 'what' service..? As i said above, I won't be getting any services in future with adobe. I have had services with adobe in the past but I never stated i was trying to delete an account with reference to any service. I merely stated that a simple facility such as deleting an account proved to be 'a disaster', to use my exact words. My experience with adobe in recent years has been poor to say the least from a customer standpoint. Adobe has some good products but fails to understand a complete business model. I've spoken to many home users and for the ordinary customer in recent years, it's been a nightmare with all this messing about on the web with people having to set up accounts etc. They might save on a few bucks to prevent the hackers but sadly as they say on dragons den, "I'M OUT".

I agreeee....i hate adobe ? this ia a worst kind of experience i have ever met.

Got to agree on that one too. Never seen a company this big make you send an e-mail to a recipient and you got to wait 2 days for a person to answer you. Then they ask you to confirm the removal and threaten you to not let you use that e-mail ever again. And finally, once you confirm it, then they say it will take 1 week to remove your account?

Do they carve my e-mail address in glod at their facilities or why does it take this long and such a complicated process to ask for my e-mail to be removed?

Innovative my ***, you are still doing everything in pen and paper.

I do wish to have it canceled and deactivated, can you please do it?

Agreed with the others. It is very frustrating to close an account. Even using the contact link provided here. It's like going in circles. I have 2 accounts. I simply want to cancel the inactive one yet I feel like I am stuck in a circus ring, bouncing off the walls. Come on Adobe, atleast make a clear path to cancel instead of following the contact us link, then product, then stuck banging our heads against a wall. It's ridiculous (and embarrassing on the team's part I'm sure).

Hi Kokabella,

I'm sorry that your subscription didn't work out for you. I am happy to take care of that for you. Please message me directly with the account that you would like me to cancel.

Best,

Sara

Hi Norma,

I checked your account and didn't see a subscription to Acrobat.com. Please message me directly with the email address that you used to register the account and I will take care of canceling it for you.

Best,

Sara

Hi Sara

It got taken care of today. Thank you very much for getting back to me!

Glad that you got it taken care of!

Best,

Sara

Hello. I also need to delete my Adobe account. Can you please help me? Thank you.

I would like to echo this post:

"I hate Adobe's shifty way. Why can not I delete my account???????????????????????? I shame on Adobe and their weird team!!!!!!!!!!!!!!!!You can not play around people and no more OBLIGATION PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If someone wants to be member or continue to be a member all fine! but if someone wants to leave or to delete account you can not push or make trouble to keep their membership!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

PLEASE SOLVE THIS ANNOYING PROBLEM QUICKLY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I hate ADOBE now!!!!!!!!!!!!!!!!!because of that!!!!!!!!!!!!!!!!!!!"

Hi there,

I'm sorry for your frustration and would be happy to send your feedback along. In the meantime, is there something that I can help you with? Do you want to cancel a subscription, or delete your entire Adobe account. (I can help with canceling a subscription, but if you want to delete your Adobe account, please contact Adobe Customer Care. Here's the contact information:   Contact Customer Care

Best,

Sara

I hate this Adobe account because it doesn't do what I want it to do. The regular Adobe account that is free is a way better then the one you have to pay for.  It is a piece of **** and I would like to have my account close and my money back, being I just open it last night.     Franklin Smith

Please note that Workspaces accounts are free. I'm not sure what you paid for, but suggest that the best way to handle subscription cancellations is to contact Customer Service directly.

1 (800) 833-6687

6am-5pm Pacific Time Mon-Fri.

TO DEACTIVE MY ACCOUNT AND ID... I have to CALL someone?! Are you kidding me?!  WHY there still sin't a simple deactivate option?! What is wrong with this f***ed up company?