Activation Code

[Dvarzoni]

I work with the Robo Help X5.
My computer was formated and now I need the activation code again, but the support of this product don't aswer me.

My job is very late........

[Peter Grainge]

Do you mean Activation code or serial number? For X5 you only need the serial number, then you can activate online.

[Dvarzoni]

I tried, but I don't heve sucess.
I sent a e-mail to Adobe, but nobody me answers back.

Thank's

[Peter Grainge]

Assuming it is the serial number that you have lost, try this link.

http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=tn_15292

[MCORBANI]

Hello, I'm from Brazil and my english is not good.
I'm installing Robo X5 and I have the same problem Dvarzoni. A message "Unable to connect to the Macromedia server" was sent me when I tried activation online. By email (activation@ehelp.com) nobody me answers back too. So they tell me to try by phone, where I need to read the install ID product, and a sequence of numbers will be given to me to insert into five boxes identified for five letters ( A, B, C, D and E). I can't use phone to do this. What I do???

[RoboColum_n_]

Hi Mcorbani and welcome to the RH community. Macromedia has been taken over by Adobe which explains why no one answers! Click on this link for information on how to activate.

[mo08]

I went to the Adobe support site concerning the activation, but it didn't help. I need to activate my RoboHelp X5, and all I've got is old phone numbers and email addresses for Macromedia! Where can I email or call to get my X5 activated (I know it's an older product, but if Adobe took over Macromedia, then they should offer support for all their existing products as well and not just the new ones, which is all that I seemed to find).

[MCORBANI]

Hi Colum, thank you. I knew about Macromedia and Adobe. I saw the link you answered me but it only says to call or email (what email???) to my Customer Care if I "dont have internet access".

Regards
Marco

[RoboColum_n_]

Hi Marco. If you don't have internet access you have to ring 1-858-847-7597 and get one of the customer support guys (or gals) to activate for you. You just need to have your serial number handy and they will give you an activation code.

[Peter Grainge]

Try these links.

http://www.adobe.com/products/activation/

http://www.adobe.com/activation/phonenumbers.html