9 Replies Latest reply: Mar 11, 2014 6:37 AM by John_Picton RSS

    Need to keep signing in....

    John_Picton Community Member

      I have had a subscription to CC since the beginning of November and this has only started happening in the past day and a half.

       

      For some reason Photoshop "forgets" that I am signed in.

       

      If I use Photoshop and then close it for say an hour or two then I get the "You need to sign in to Photoshop" Message.

       

      I can sign in fine and everything is OK but it is getting to be a PITA. The CC app also signs out.

       

      Also when I do get in to PS I get a box telling me to complete my registration with Adobe (which was done ages ago - but I checked it again today to be on the safe side).

       

      Any suggestions?

       

      I am using Windows 7 64bit and have a subscription to the Photographers Program.

       

      My concern is - if, for whatever reason, I loose Internet access I wont be able to access PS as it is telling me I cant use it until I sign in. My understanding was that I should only have to "check in" with Adobe every 30 days or so. Up until yesterday I was permanently running the CC app and checking for updates every few days so my machine should be considered to have checked in.

       

      TIA

       

      John

        • 1. Re: Need to keep signing in....
          twenty_one Community Member

          This is a bug, and there are lots of posts about this in the CC forum. You don't even have to do a search, just look at the first page and you find several (including one started by me).

           

          What seems to happen is that some minor change in hardware status triggers the sign-out. With me, it's connecting an external USB disk. As long as I don't do that I'm fine. Others have experienced it by switching network connection.

           

          There are a number of fixes floating about, all from "staff" posters. Try them and see. For me nothing has worked - except not connecting the USB disk. That works.

           

          For now I'm just sitting this one out, waiting for an update or more definite fix.

          • 2. Re: Need to keep signing in....
            JJMack Community Member

             

            John_Picton wrote:

             

             

            I am using Windows 7 64bit and have a subscription to the Photographers Program.

             

            My concern is - if, for whatever reason, I loose Internet access I wont be able to access PS as it is telling me I cant use it until I sign in. My understanding was that I should only have to "check in" with Adobe every 30 days or so. Up until yesterday I was permanently running the CC app and checking for updates every few days so my machine should be considered to have checked in.

             

             

             

            When you sign in your copy of cc is activated for some period of time.  When the time is up you need to sign in again to keep your copy activated. I do not think checking for update counts as signing in.  That would require Adobe update server to communicate with their activation servers to refresh your activation.   However you should not have to sign in each time you use Photoshop.  If you do contact Adobe support.   We here are users like you we do not work for Adobe

            • 3. Re: Need to keep signing in....
              John_Picton Community Member

              Thanks twenty_one that is helpful.

               

              I was aware that others were experiencing the same or similar problems (in fact about a month ago I even replied to one of the threads - not that I was experiencing the problem at the time).

               

              I hadnt seen the suggestion that it might be linked to a hardware change (however minor) - I dont recall plugging anything in except a USB memory stick that I have been using for ages.

               

              I will sit tight (like you) and hope for a fix soon. At least I do have access.

               

              Thanks again.

               

              Cheers

               

              John

              • 4. Re: Need to keep signing in....
                John_Picton Community Member

                JJMack

                 

                Thanks for taking the time to reply - yes I absolutely know that you are a user just like me (I have said that a few times in my responses as well), however it is worth asking the community as they often know the work around's and respond far quicker than Adobe ever could.

                 

                I do get what you are saying about the activation servers not constantly checking but as I said I leave my CC signed-in all the time. If I follow what you say I should be signing-out and then signing back-in every now and then.

                 

                My Photoshop was updated when the last update came out (certainly within the past 30 days) so I would have expected my 30 day count not to extend before that at the very least.

                 

                Please don't think I am shooting the messenger (as I said I get it that you are not Adobe Support) I really do appreciate your response.

                 

                In the light of the reply from Station_two it would appear that I am not the only one this is happening to - lets hope something is sorted soon. In the meantime I will put up with it until it gets really annoying and then if necessary I will contact Adobe direct.

                 

                Cheers

                 

                John

                • 5. Re: Need to keep signing in....
                  twenty_one Community Member

                  John_Picton wrote:

                   

                  I hadnt seen the suggestion that it might be linked to a hardware change (however minor)

                  That seems to be a recent development - the "official" remedy now is something called IMSLib Replacer, a command-line .exe that is targeted specifically at this. It's here in case you want to give it a go:

                   

                  http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html

                   

                  Before that the advice was to delete a couple of files and folders in your user account. And a couple more.

                   

                  Yes, this is what I would call a very serious bug. Anything that threatens to lock the user out and throw away the key (if you don't have a live connection so that you can sign back in) is something that should have top priority. But as long as you're connected you'll be fine.

                  • 6. Re: Need to keep signing in....
                    John_Picton Community Member

                    Now that is very helpful! Thankyou.

                     

                    I have book marked the page and will have a proper go at this tomorrow (possibly) as I am off for some shut-eye shortly.

                     

                    I had a quick look and it appears to be the same thing (or pretty much).

                     

                    As you said I have Internet access so it (at the moment) is at worst inconvenient.

                     

                    This doesn't appear to happen on my Laptop so it would appear to be a local issue rather than an account issue.

                     

                    Thanks again.

                     

                    John

                    • 7. Re: Need to keep signing in....
                      JJMack Community Member

                      IMSLib.dll crashes CC on my system if I accidentally click on CC Behance icon in an image frame.  I think I'll wait till Adobe officially updates it for I do not use Behance and have no problem with activation.

                       

                      Capture.jpg

                      • 8. Re: Need to keep signing in....
                        John_Picton Community Member

                        Thanks JJMack - in which case, like you, I might wait. As I said previously at least I can use the software.

                         

                        Cheers

                         

                        John

                        • 9. Re: Need to keep signing in....
                          John_Picton Community Member

                          Just as a point of interest this page..... http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html actually says that the activation server DOES call in every day and that "Signing out and signing back in (while online) just before going offline for a long period ensures that the software will work for at least 99 days period without needing to connect." direct quote from page.