Robohelp Deleting files during generation

[Connie_LaGoy]

Hi everyone,

I am hoping that you can help me. *crosses everything*

I have created a help system that has two outputs, one for each platform of the web application we provide to our clients. During my last update, I noticed that the help system is deleting several files that existed in previous generations for one of the outputs. As a result, even though RoboHelp is providing a message that says the generation was successful, when I click View Results, I can't pull up the help. One of the files it is deleting the the first topic for the particular version that I am generating. In addition, it is deleting every wh*.* file in the main folder along with most of the wh*.* files in the sub wh* folders.

I haven't dared regenerate the other version in fear that it will do the same thing to it. I haven't changed anything in the last update other than text within the files. The only thing I can think of that I have changed significantly in the previous update was re-applying the template to all of the pages.

I'm on the edge of a release and need help desperately! Any help you can provide would be greatly appreciated!

FYI: I am using RoboHelp X5.0.2

TIA,
Connie LaGoy

[RoboColum_n_]

Hi Connie and welcome to the RH community. You say the "help system is deleting" files. I've never known RH to do this so I don't think this is the problem. I'm wondering if there is a third party at fault here (e.g. virus software)? Have you tried creating the output to a different location (e.g. your C: drive) and see if you get the same results?

[Connie_LaGoy]

Hi Colum,

Thank you so much for your post. I worked with my IT team here, and it turned out to be a permissions issue that was keeping the files from being generated. Strange, since it worked prior to May 7th, but at least it's fixed.

Cheers!
Connie