2 Replies Latest reply: Mar 12, 2014 11:25 AM by fgregor

Adobe Exchange wont install into photoshop CC

Otmaxo Mar 10, 2014 9:00 AM

Running Photoshop CC on Windows 7 on a work networked PC.

I have tried to install directly inside photoshop but it just hangs when it says it needs to launch extension manager. I then tried to do it just with extension manager already open but this didn't help. I then closed photoshop and tried to install exchange via Adobe extension manager CC. When I do it seems to launch it and I have to accept the t&c's but then it comes up with the error: File path "\\hm" is invalid. The extension will not be installed.

Now \\hm is the network path but what I don't understand is why exchnage is trying to go via this path as everything is installed locally on my machine and I am calling the Adobe Exchange install file directly from the hard drive.

Hope that all makes sense. Any help would be greatly appreciated!

Thanks

1. Re: Adobe Exchange wont install into photoshop CC

Jeff A Wright Mar 10, 2014 12:55 PM (in response to Otmaxo)

Moving this discussion to the Adobe Exchange forum.
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2. Re: Adobe Exchange wont install into photoshop CC

fgregor Mar 12, 2014 11:25 AM (in response to Otmaxo)

Hi Otmaxo,

Thanks for getting in touch. So that we can work out whether this is a problem with Extension Manager or Adobe Exchange, can you try closing Photoshop CC, then downloading the Adobe Exchange Panel (ZXP) from www.adobeexchange.com, then installing the ZXP file directly in Extension Manager without Photoshop CC open?

If this does not work, can you confirm whether other ZXP files can be successfully installed via Extension Manager?

Thanks,
Fraser
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