2 Replies Latest reply: Mar 11, 2014 4:57 PM by Eric Addison RSS

    Constant Crash When Trying To Export

    Eric Addison MeganK

      I'm seeing Premiere Pro CC (7.2.1) constantly crash with a few projects when I try to export. The common thread (as I can see) are that they were all started in earlier versions of Premiere.

       

      I'll finish editing, then hit Ctrl-M (or Export -> Media), and Premiere sits idle for a moment, then it crashes. Importing the project sequence in AME allows for encode though.

       

      Checking the event viewer in Windows turns up that the ntdll.dll might have something to do with it.

       

      Here's some of the information I saw:

       

      Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3

      Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24

      Exception code: 0xc0000005

      Fault offset: 0x000000000002dc00

      Faulting process id: 0xd24

      Faulting application start time: 0x01cf3d541b80d4ea

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: 8896833a-a947-11e3-be31-78acc03d0b2e

       

       

      and this was from another crash just moments before the one above:

       

      Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3

      Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24

      Exception code: 0xc0000005

      Fault offset: 0x000000000002dc00

      Faulting process id: 0x223c

      Faulting application start time: 0x01cf3d50f11ab58e

      Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

      Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

      Report Id: 18856ec7-a947-11e3-be31-78acc03d0b2e

       

      Sooooo...anyone have any ideas? I also have a crash report, but it was too length to post here...if someone from Adobe wants to take a look, I'll send it over.

       

      System info - Wondows 7 SP1, HPz800 workstation