Unable to re-install Flash Player 12

[UncaPathy]

I have Windows 7 w/SP 1 and IE 10. Flash Player quit working morning of Mach 12; did work the evening before. I un-installed Flash Player after numerous attempts of following the help on enabling it. Then was unable to re-install. I have followed the uninstall/install instructions on the Flash Player web site many times without success.

As a side note this is a fresh install of windows after re-formatting the HDD the last week of February this year.

[C_F_McBlob]

You should be able to do a "clean install" http://forums.adobe.com/message/4041846

[UncaPathy]

Already tried that, doesn't work.

[_maria_]

Hello,

When you say "Then was unable to re-install." What do you mean?  Was there an error during installation, or did it install, but Flash does not display?

Please post the contents of the FlashInstall.log file?  If you have a 64-bit OS, there will be two files, please post both.  Locations are:

• C:\Windows\System32\Macromed\Flash
• C:\Windows\SysWOW64\Macromed\Flash

If the files are very large, you can post just the last portion, from March.

Thank you in advance.

--

Maria

[UncaPathy]

No error messages displayed as long as I shut down IE at some point. Flash does not display and is not "found" by windows.

64-Bit:

=O====== M/12.0.0.77 2014-03-14+16-21-55.314 ========

0000 00000010 "C:\Users\Harry\AppData\Local\Adobe\AIH.c1c0122cb42212923a4536ecd9576bc598161594\install_flash_player_ax.exe" -install -iv 8 -au 1

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000011 1

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_77.ocx

0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe

0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll

0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0012 00000012

=X====== M/12.0.0.77 2014-03-14+16-21-58.016 ========

[UncaPathy]

32-bit:

=O====== M/12.0.0.77 2014-03-14+16-21-55.314 ========

0000 00000010 "C:\Users\Harry\AppData\Local\Adobe\AIH.c1c0122cb42212923a4536ecd9576bc598161594\install_flash_player_ax.exe" -install -iv 8 -au 1

0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/12.0 2

0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

0003 00000011 1

0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

0006 00000013 C:\Windows\SysWOW64\Macromed\Flash\Flash32_12_0_0_77.ocx

0007 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.exe

0008 00000016 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_12_0_0_77_ActiveX.dll

0009 00000023 C:\Windows\SysWOW64\Macromed\Flash\activex.vch

0010 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl

0011 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

0012 00000012

=X====== M/12.0.0.77 2014-03-14+16-21-58.016 ========

[_maria_]

Hi UncaPathy,

The log files indicate a successful installation with no errors. Have you tried the troubleshooting steps posted at http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html, specifically the 'post-installation issues' section?

--

Maria

[UncaPathy · Accepted solution]

Thank you very much! Of all the stupid little things, Shockwave had been disabled. Enabling it fixed the problem.