1 Reply Latest reply: Mar 17, 2014 9:00 AM by Josh_Corey

Form downloaded as PDF on a PC loses box outlines when viewed on an Apple Mac

MadgerBadger Mar 17, 2014 1:37 AM

I have created a form in Adobe FormsCentral on a PC but when I download it as a PDF and this PDF is opened on an Apple Mac some of the fields / boxes lose their outlines. This is causing me a problem as I have to use printed forms to collect my data (handwritten by respondents) but the respondents won't be able to see some of the boxes!

Please help!

1. Re: Form downloaded as PDF on a PC loses box outlines when viewed on an Apple Mac

Josh_Corey Mar 17, 2014 9:00 AM (in response to MadgerBadger)

Hi;

It sounds like the users on the Mac are not using Adobe Reader or Adobe Acrobat, FormsCentral PDF forms have features not supported in other PDF viewers and require Adobe Reader or Adobe Acrobat to work, other viewers will break the PDF. There can be a lot of issues outside of the box outlines - see this FAQ for more info: http://forums.adobe.com/docs/DOC-2653

Mac users should download the Free Adobe Reader to fill out the PDF. get.adobe.com/reader/

Thanks,
Josh
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