1 Reply Latest reply: Mar 17, 2014 2:09 PM by Josh_Corey RSS

    Fillable form no longer fillable when sent through FormsCentral

    CBAH
    CBAH Mar 17, 2014 2:00 PM

      I created a fillable pdf, uploaded it onto forms central, opened it, but when I send it via Forms central the submit button is missing and it is no longer fillable.  The forms that I downloaded to my desktop to send out manaully works fine.

        • 1. Re: Fillable form no longer fillable when sent through FormsCentral
          Josh_Corey Employee Hosts
          Josh_Corey Mar 17, 2014 2:09 PM (in response to CBAH)

          Any issues around filling out a FormsCentral PDF, whether created in FormsCentral or an Import PDF, are 99% of the time due to not using Adobe Reader or Adobe Acrobat to fill out the PDF. 

           

          When you say "The forms that I downloaded to my desktop to send out manaully works fine." it makes me wonder if you are having users fill out the FormsCentral enabled PDF in a web browser as opposed to downloading and filling out in Adobe Reader on the desktop, we highly recommend that users download the PDF and fill it out in Reader rather than in a web browser where you have little control over which PDF viewer is used.

           

          Make sure that users are filling out in Adobe Reader (available Free at get.adobe.com/reader/) or Adobe Acrobat to fill out and submit the form.

           

          See these two related FAQ's and let me know if you don't think they answer your issues:

          PDF in a Web Browser FAQ: http://forums.adobe.com/docs/DOC-4142

          Why does the Submit not work in my PDF form FAQ: http://forums.adobe.com/docs/DOC-2653

           

          Thanks,

          Josh