Error code 50

I have the same problem

What a damn CRAP application, huh?

I've been needing to delete everything inside Creative Cloud folder to get this app updated & working due to everytime I need to update it, I get some kind of error. This time, it's the Error 50.

Now it's worst. I cannot get it update/working anymore. WTF?!

Also, now I cannot to see the Lightroon on the list, even though I have it installed and working... WOW!

Billgeo, Jre, and Fabio.duarte please see Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html for information on how to resolve your current error.  If you continue to receive an error 50 can you please post a screen shot of the error?

Hey, here's an idea!  Why don't you fix it the first time so this doens't happen so often for all of us!

@Jeff

I'm really afraid of try this fix, but in the last case, I'll do. This is my corporate account and the last time someone had this problem here, the best solution – and the only that worked – was formating the computer. No joke.

@TTHS Holdings

LOL. Exactly my thoughts! This is pathetic!

Here's my error 50 story:

I've had issues installing Creative Cloud Desktop in the past. Uninstalling twice usually did the trick.

Tonight after uninstalling twice, and trying a Creative Cloud Desktop installation, I got error 50.

Following Jeff Wright's advice, I used the CC Cleaner Tool to remove Creative Cloud Desktop.

Run as Administrator was not a right-click option.

The tool said it succeeded in removing Creative Cloud Desktop.

I ran the Creative Cloud Desktop installation again, and saw error 50 a second time.

Here's the capture:

Removed everything using Adobe's cleaner and nothing changed. Here's the German version of this crap:

I've no idea what to do next...

Same error code 50 problem here...

Had trouble with every update in the past. Always used the cleaner tool to delete everything, so i could reinstall creative cloud.

In past, the cleaner tool always said "removed CC with ERRORS", but reinstallation worked.

Now it said "Successfully removed CC" but not able to reinstall...

I need a fast solution please! Have to work with these programs!

I tried Jeff's fix and nothing. Still not able to reinstall this Creative Cloud CRAP!

Looks like I'm gonna need to FORMAT my computer to fix this STUPID crap app.

TY very much, Adobe!

Fabio.duarte I would recommend working directly with a member of our support team prior to formatting your computer.  For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.  Our chat representatives can provide a personalized experience to resolve the issue you have described.

Thank you everyone for posting the screen shots.  Based off the screen shots it appears you are using a version of Windows.  What version of Windows specifically are you using? 

Also if you can please check the installation logs for errors and post any specific errors to this discussion it would be appreciated.  You can find details on how to locate your installation log files at Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html.

Chat support doesnt feel responsible and told me to contact phone support. so i have to wait till monday to be told this problem cant be fixed right now...

this costs so much time...

(Running Windows 7)

Chat support told me to talk to phone support because I'm using a German operating system. I sent them the url of this thread stating that we now have error 50 screen shots in many languages. And phone support didn't pick up the phone. I hope that developers are coming back on Monday ;-)

There are so many tricks and gimicks that I've personally tried and so far have been able to overcome this :

1.) I always log in to the creative cloud website before i attempt the update.  (75% of the time this allows it to install correctly.  Why?  Who knows.)

2.) If 1. fails, I uninstall the program, re-install it, and make sure that I have done 1. above before installing it (This works for about 20% of the time.)

3.) I have only "cleaned adobe data" once and then redownloaded the cloud application, and then make sure 1. above was done before reinstalling.  (This worked the remaining 5%).

Why it's so difficult to install this?  Who knows, but I think I speak for everyone involved when I say : ENOUGH ADOBE!  FIX YOUR CRAP!

You guys are a multi-billing dollar company.  Have you never heard of quality assurance before? 

Enough Said.

Jeff, I'm sorry, but it's too late, dude. Call the support team would take too long to fix, and I can't wait. I need it working immediately. My computer is already sent to my support and it's being formated right now. Ty anyway.

I am VERY VERY disapointed with Adobe. They're sounding like a rookie company, and it's a real shame!

BTW, I'm using Win 7 Professional.

TTHS, Clap, clap, clap!

As I said, SHAME ON YOU, ADOBE!

Thank you Fabio.Duarte.

Thank you for the update Fabio.durante.  If you have any more details such as if you are using Windows 7 32-bit or 64-bit and any service packs you have installed it will be appreciated.

If anyone can post the errors they are receiving within their installation log files it would help to identify why this error is occuring.

TTHS Holdings I am sorry that you have faced a difficult experience utilizing your Creative Cloud membership.  If you can also provide information regarding the operating system you are using and the specific errors within your installation log it would be appreciated.

If you would prefer to have a member of our support team work with you directly then please contact our support team per the link in message #10.  You are welcome to also post your case number to this discussion thread and I would be happy to review the interaction.

Oops. Sorry.

Win 7 Professional 64bit.

Thanks Fabio.  I am going to do some testing myself to see if I can reproduce the issue.  This informaton will be beneficial to allow me to target the proper environment.

i cant find any log files of cc desktop.

the latest log file in the described folder is the log file of flash cc (last program i installed)

Thanks, Jeff. I really hope we can get rid of those errors. Good luck!

Maxim Zy you will want to review the PDApp.log located in \Users\[username]\AppData\Local\Temp.

I was unforunately unable to reproduce the error using Windows 7 64-bit Service Pack 1.

What security software are each of you using and version?  Do you use any system optimizers which may have affected your file permissions?

I was able to successfully update Creative Cloud Desktop after the following:

Reboot Windows

Run CC Cleaner Tool

Install downloaded Creative Cloud Desktop setup

Probably it would have worked the first time if I rebooted after using the tool. I found a suggestion to reboot in another thred in this forum.

There must be something that was still in memory that blocked the installation.

BTW, my platform is Win 7 Professional SP1, 64-bit.

I only wish I hadn't seen the notification that there is *another* Creative Cloud Desktop update. I'm skipping it. I've had enough fun...

cant get it to work.

in the log file there are 6 lines with erros or warnings:

03/22/14 10:52:12:600 | [WARN] |  | ASU | OPM | OPM |  |  | 4436 | Failed in key3List generation

03/22/14 10:52:12:600 | [ERROR] |  | ASU | OPM | CryptEngine |  |  | 4436 | Failed in key3List generation

03/22/14 10:52:17:340 | [ERROR] |  | ASU | PIM | PIM |  |  | 4476 | Failed to create backup folder.

03/22/14 10:52:17:390 | [FATAL] |  | ASU | PIM | PIM |  |  | 4476 | Failed to create backup folder C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA

03/22/14 10:52:17:660 | [FATAL] |  | ASU | PIM | PIM |  |  | 4476 | package installation failed and the return code was 50

03/22/14 10:52:17:660 | [ERROR] |  | ASU | PIM | PIM |  |  | 4476 | Failed to install with return code: 50

Found it... the fix.... Use Adobe's CC Cleaner, reboot then, "Save" the Adobe Desktop App. Run the App by right clicking and choosing the "Troubleshooting Capatiibliity" use the default - Windows XP sp3. And there ya go.....

This really makes no sense.

I tryed installing via compatibility win xp sp3 and got another strange error massage, that something is missing and i should redownload the install.

after that i tried again installing cc without the compatibility mode.

And...wooohooo it worked. Got Creative Cloud back on my Win 7 computer.

Hope next update will be friendlier

2 Windows Computers, 1 running Windows 8.1 64 bit and another Win 7 Ultimate SP1 64 bit.

Both returned Error 50

Uninstalled via Control Panel (No Cleaner Tool used)

Re-installed from download on Adobe site

Both now working

However, it does seem somewhat counter productive that an app/package designed to make your workflow more "joined" and efficient causes these problems.

The last number of updates have involved at least 3 attempts to get working, causing frustration and loss of time.

Updates to the major apps seem to work seemlessly so why is it not possible to have the same for the "umbrella" app.

What do you guys have "cleaned" exactly to get it back working? I have more people here in my work with the same problem... *sigh*

Thanks is advance.

• Running the cleaner resulted in errors
• I rebooted
• Right clicked on CreativeCloudSet-Up.exe
• Tab "compatibility" and checked the last checkbox "Run as administrator"
• Successful installation

I'm sorry that this my ad hoc translation from my German windows but it works. Simply right clicking on the exe and choosing "run as admin" did not work.

Thanks for the update Guyphillips4321.

Maxim Zy if you or others are facing the same error in the future you may also want to try the adjusting the file permissions on the C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\ as the error indicates a failure trying to create the UWA directory.  Details can be found on how to adjust file permissions at Error "Exit 6" or "Exit 7" | Install log | Read, write, system file errors | CS5, CS5.5 - http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.

Hello All,

I have had this same issue BUT only on my copmanies very slow and heavily firewalled + firewalled/proxied/DNS routed rediculous slow network. When I do this at home I have no issues. I think MY problem comes from a shaky connection. My solution which seems to have worked on the last couple of updates is to start the computer in safe mode (hold F8 at start) Then go through the update creative cloud process. This has worked several times for me and I have had NO luck any other way over my company network. At home never been an issue...

Really hope this helps. I love creative cloud but online updates suck when you are rocking 1.2 mega bits per second shaky connection.

Adam

For what it's worth. I run into this issue twice on my Win7 machine while connected to my work's VPN network. I disconnected from the network, then right clicked on "creativecloudset-up.exe" and chose "run as administrator" and this time it installed fine.

your chat support is a joke.

DO NOT GO TO CHAT SUPPORT

This is the SECOND time i've had to install and do this cleaner B.S.

I'm not impressed.

You have thousands of customers with the problem.

What part of customer satisfaction, customer retention, customer SUPPORT do you not understand?

THis issue has been going on for MONTHS

If there was another company challenging your strangle hold on the design market, would you act this way?

would you put such pathetic effort into support?

I wonder.

Bravo on deciding to do NOTHING

let the free support at adobe community handle the actual support, put out a delete tool. *sorry 'cleaner' tool.. and ask everybody to reinstall.

Using the very simple 5 step fix.

Oh wait. there are like 3-5 steps within each step..

so darn..

more like 20 steps

REALLYT ADOBE?
I really am rethinking my entire decision to use your web platform now also.

As the same type of '''''support'''' is being used there.

businesscatalyst indeed.

OH and I LOVE how non-members dont see all this not so happy stuff.

buy in, sign in and then and ONLY then learn the truth.

How about a simple elegant fix.

too much to ask huh?

Klubjunky I am sorry you are facing difficulties with your Adobe software.  This is a rather old discussion thread but is the error you are receiving the same as message #1 posted on November 20, 2013?  If so have you tried the steps listed within this discussion?

You may also want to review Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html.

If it was an "Adobe issue", don't you think the whole world would posts on this forum ?

The issue you encountered is caused by something on your computer.

The health of your machine is not Adobe business. Yet, they still give support.

Who is unreasonable here ?