Adobe Premier Pro CC has stopped working

[Karribuki]

Hi guys

Cs6 was working fine, I recently updated to the CC suite and after downloading about 6 products, t hey all work except PP.

Event Viewer gives me this error.

Faulting application name: Adobe Premiere Pro.exe, version: 7.0.0.342, time stamp: 0x5176598d

Faulting module name: amdocl64.dll, version: 10.0.1084.4, time stamp: 0x50d22720

Exception code: 0xc0000005

Fault offset: 0x0000000000062e07

Faulting process id: 0xa1c

Faulting application start time: 0x01ceaff731e4b0da

Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro CC\Adobe Premiere Pro.exe

Faulting module path: C:\Windows\system32\amdocl64.dll

Report Id: 71783af4-1bea-11e3-bdf2-00248ca76e09

Thing's I've tried...

updating all drivers, chipset, vga and juat about any other out dated driver.  Ive un-installed PP three times and re-installed it.

I haven't tried a system reinstall yet as I noticed a few other people have the same problem, but they seem to have fixed theirs and I'm stuck

My system is not new but only a few years old and handles CS6 just fine.

Windows 7 64bit premium

ATI Radeon HD 4800

i7 2.6gz

6gb RAM

Anyone still int he same boat as me, are Adobe aware there's a bit of a problem?

Cheers.

[Karribuki]

I also found this error message

Activation context generation failed for "C:\Program Files (x86)\Adobe\Adobe Dreamweaver CC\Dreamweaver.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

[Vinay Dwivedi]

Hi Karribuki,

Please go to device manager and disable the Radeon card and then try to launch Premiere pro. If it's launched then go ahead and enable the card again. Close the Premiere pro CC after that and try to relaunch it again with the Radeon card enabled. Please update if the solution fails.

Regards,

Vinay

[Karribuki]

Hey Vinay! thanks for the quick response.

When I disable the card and launch PP it works.

I tried enabling the card again then exiting PP and starting back up and got the error message again.

[Vinay Dwivedi · Accepted solution]

Please go to device manager again and put the graphics driver in VGA mode. You can do it by choosing "Browse my computer for driver software" and then select "let me choose option" select standard VGA from the list Then go to " Control Panel\All Control Panel Items\Programs and Features" and uninstall AMD catalyst control centre. Once it is done, go to AMD website and choose auto detect feature to detect you GPU from "http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx". Once you find the updated drivers install them and check whether the issue is fixed or not. You can also use this link to uninstall AMD catalyst "http://support.amd.com/us/gpudownload/windows/Pages/catalyst-uninstall-utility.aspx".

Please restart the machine after all the steps and then launch Premiere pro CC.

Regards,

Vinay

[Karribuki]

Hi

I took those steps, but still get the error.

[Vinay Dwivedi]

Please go to C:\Windows\system32\amdocl64.dll and drag that file onto the desktop. Launch the program again.

Regards,

Vinay

[Karribuki]

It works!

[Vinay Dwivedi]

Great!!!! So now just keep that file on the desktop or delete it. This .dll file seems to be corrupt. You can now use the product.

Happy editing

Regards,

Vinay

[Karribuki]

Thanks so much!

[Vinay Dwivedi]

You are welcome.

Enjoy the Adobe products.

Vinay

[shooternz]

Wow !.

You got such awesome help on this one from Vinay.

Nice job.

[ArmyWarPig]

Sir,  So far so good.  If this fix holds then you are a god amoung men.  The interwebs are full of dead threads and ignored cries for help, pierced by the faint echo of scurring techies and college interns lunging for the comfort of their cubicles to dawn their Beats crowns filled with soothing sounds of Katy Perry.  On this/and very similar dll issues I have lost hundreds of hours of video editing by following the wonderful advice given out by the baffoons at MicroCrap (Really Microsoft, giving advice for 8.1 with Win 7 tools that don't even function or exist anymore??).  I have run the rounds of error dll's from ntdll, kernel, gpufoundation, and a few others for over a week.  I know it is the amd HD 7800 series Graphics card;  I have read lots of guesses and poorly disguissed referals to third party toilet fillers; just no fixes.  Here's to hoping and if this holds I will spread your legendary link far and wide across the digital universe.  Geeks and Yuppies will rise in unison to blissfully cheer - Bon Voyage Capitannnn Vinay

[Jasper-E]

Thanks Vinay, this seems to have fixed it for me. Despite deleting the opencl dll rendering is still nice and quick.

[dandyiron]

Thanks Vinay your solution solved my problem too.

[dynneson]

Good evening, Vinay,

Looks like you had some success with this error, but it still prevents me from starting Premiere Pro CS6 when attempting the various changes you suggested.

Do you have any other ideas for me?

This has happened to me about a year ago, and I can't remember what I did to solve it. I know it's possible though.

-Lane

[RoostersEverywhere]

Thank you so much. I have the same exact DLL throwing the same error. So happy I can use the program now!

[locapanterarosa]

Switching between AMD GPU and Intel GPU, you need Catalyst Control Center...

https://www.youtube.com/watch?v=4oB2oDO-IFk