23 Replies Latest reply: Jul 24, 2014 6:00 AM by zololay

Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 22, 2013 11:23 PM

Since a couple of days, I can't sign in to my CC desktop application. It opens, I enter my info, and then, I have a error message from the server that appears for a fraction of a second and disapears. After that, it turns and turns without having access to Home, only to Apps, Files, Fonts and Behance (see image). I know there is an update for Lightroom, but I can't update it... it says it is up to date, but I have version 5.0... It stays stuck and can't seem to be able to connect. I did some updates about a week ago and it was working fine. Didn't install any new softwares or changed anything on my computer.

Also, before, it logged my automatically... now, I have to enter my email address and password. If I go on the Website, everything works fine.

What's happening????

1. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 1:10 AM (in response to Pixelliste)

Hi Pixelliste,

Please try renaming OOBE Folder to OOBE.old from this location. Once done please launch Creative Cloud Desktop app and login.

~/Library/Application Support/Adobe

Please let us know whether it fixes your issue or not.

regards,

Abhijit
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2. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 5:02 AM (in response to Abhijit Kr.)

Hello Abhijit

Thank you for your help. I did try to rename the folder like you suggested and it didn't resolved the issue.

What should I do next?
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3. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 5:05 AM (in response to Pixelliste)

Hi Pixelliste,

Would it be ok If I take Remote sharing of your Machine so I can see what could be the reason of this issue.

regards,
Abhijit
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4. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 5:09 AM (in response to Abhijit Kr.)

Hello

I'm not at ease with that, sorry. There must be another way to resolve this issue?

Thanks!
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5. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 5:52 AM (in response to Pixelliste)

Hi Pixelliste,

Could you please tell me whether your Login issue is fixed or still prompt for Login on every launch. Also could you please check for a process named CEP Service Manager in Activity Monitor.
If the above mentioned steps doesnt help then please try creating a New Admin Account and check whether there it is working or not.

regards,
Abhijit
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6. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 7:18 AM (in response to Abhijit Kr.)

Hello!

It still prompts for login at every lauch. I have an «Unknown Server Error» that appears right after I login but it disapear right away and it still get stuck on home with that little thing that turns. It can go like this all day. Still have access to Apps, Files, Fonts and Behance. I noticed that the Adobe Application Manager can't open anymore. Is that normal?

I located for the CEPService Manager in Activity Monitor. What should I do with it?

Thanks
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7. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 7:26 AM (in response to Abhijit Kr.)

Me again

When I open Photoshop CC, I get this message…

Adobe Application Manager, required to verify your license, is missing or damaged.

Please download a new copy of Adobe Application Manager from
http://www.adobe.com/go/applicationmanager.

When I follow the link, it says to download the new Creatice Cloud Desktop Application. I did and it doesn't work either.

Thanks for your help
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8. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 7:33 AM (in response to Pixelliste)

Hi Pixelliste,

It seems like you have deleted the wrong OOBE folder and that's why you got this error. Please navigate to this location and delete OOBE.

Type the same as it is mentioned in Go-Go to folder and delete OOBE Folder

~/Library/Application Support/Adobe

regards,
Abhijit
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9. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 7:37 AM (in response to Abhijit Kr.)

Ok... here is what I did...

I uninstalled Creative Cloud Desktop Application, downloaded a new one and installed it. I was able to have access to home, accept conditions, clicked ok and the, this error AGAIN!!!

So, basically, what will happen is that I won't be able to open my softwares!
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10. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 7:37 AM (in response to Abhijit Kr.)

You didn't told me to delete it but to rename it OOBE.old

I did, in the exact location you told me to go…
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11. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 7:40 AM (in response to Pixelliste)

Hi Pixelliste,

Renaming and deleting OOBE means same here as we are removing the login credentials of CC Desktop app. Could you please tell me how many files do we have inside OOBE folder in that location.

regards,
Abhijit
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12. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 7:47 AM (in response to Abhijit Kr.)

Ok. There is one alias of a file named PDApp.

A new OOBE file was created at the same location as the old one.

Thanks.
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13. Re: Can't sign in to Creative Cloud Desktop application...

Abhijit Kr. Sep 23, 2013 8:05 AM (in response to Pixelliste)

Hi Pixelliste,

You are still navigating to wrong location. Please do not miss the (~) before /Library/Application Support/Adobe.

Once you are in this location you will see OOBE which you have to delete or rename it at your convenience.

Regards,
Abhijit
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14. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Sep 23, 2013 8:38 AM (in response to Abhijit Kr.)

Hello Abhijit

The problem seems to be resolved. I still have to login at each startup on my computer. But at least, I don't have any errors when I do and the message I had when I opened Photoshop is gone too.

If the problem reoccurs, I will let you know!

Thank you so much for your help and patience!

Have a good day!
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15. Re: Can't sign in to Creative Cloud Desktop application...

ntrvrs Nov 30, 2013 1:43 PM (in response to Abhijit Kr.)

Deleting the OOBE worked for me as well. The error message I was getting was even more vague. After appearing to login succesfully it said "You've been logged out". Not very helpul error reporting.
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16. Re: Can't sign in to Creative Cloud Desktop application...

TedCode Mar 27, 2014 5:22 PM (in response to Abhijit Kr.)

I have a similar problem. In my case I get caught in an endless loop... The desktop CC app displays a message: "You've been signed out. Please sign in to continue."
So, I enter my ID and password and it cycles back to this screen again.
I can login to the CC Web site... but when I try to download an app, I get put back into the CC desktop and the login loop. No error messages, etc.

Please I need help... this was working two days ago. Now I'm stuck and need an app, plus some updates.
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17. Re: Can't sign in to Creative Cloud Desktop application...

Dutch Rascal Mar 31, 2014 9:08 AM (in response to TedCode)

Found a solution : http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
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18. Re: Can't sign in to Creative Cloud Desktop application...

Pixelliste Mar 31, 2014 9:15 AM (in response to Pixelliste)

The problem is still happening... Almost every couple of days I have to change the OOBE folder to OOBE.old so the CC desktop application can log... It seems this problem is going on for a long time even if you updated the CC Desktop Application...

I am on a Mac with OS 10.9.2 installed.

This is what I see every couple of days... It turns and turns and turns and turns...
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19. Re: Can't sign in to Creative Cloud Desktop application...

appwapp May 6, 2014 7:28 AM (in response to Dutch Rascal)

This fixed my issue. Thanks!
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20. Re: Can't sign in to Creative Cloud Desktop application...

zamokhan May 13, 2014 9:06 AM (in response to appwapp)

I had the same problem but this fixed my problem http://helpx.adobe.com/creative-cloud/kb/unable-login-creative-cloud-248.html
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21. Re: Can't sign in to Creative Cloud Desktop application...

katariinatik Jun 30, 2014 3:27 PM (in response to zamokhan)

I have still this problem...
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22. Re: Can't sign in to Creative Cloud Desktop application...

zololay Jul 24, 2014 5:39 AM (in response to Pixelliste)

It show me that after I signed in
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23. Re: Can't sign in to Creative Cloud Desktop application...

zololay Jul 24, 2014 6:00 AM (in response to zololay)

OMG this link solve me problem
One of our Team users cannot sign into CC desktop app on OS X 10.8.5
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