Hi Judith
I interpreted your post quite differently than my esteemed
colleague did. I suppose we will leave it to you to decide.
I inferred that you have a headset microphone plugged into
the PC. You recorded, but did not hear anything through the headset
when it was connected. Based on what Larry suggested, it would seem
that he inferred you recorded, took the headset off and then
wondered why nothing played through the PC speakers, when in fact
the sound should have been playing through the headset.
The bottom line is that you should hear audio either way.
When the headset is connected, you should hear audio through the
headset. When disconnected, through the PC speakers.
In my mind, the looming question would be to ask if you hear
any other audio when your headset is connected. Do you hear the
normal Windows event sounds? If not, it probably indicates an issue
with your headset and the PC, not Captivate.
Sincerely... Rick