Adobe Exchange panel doesn't appear in Dreamweaver CC

Moving this discussion to the Exchange General Discussion forum.

Hi Maddie,

Sorry to hear you're having trouble. Can you tell me exactly what version of Dreamweaver you're using (Help -> About Dreamweaver), and tell me what's listed when you go to Window -> Extensions?

Just to confirm - when you say you can see it listed in Extension Manager, you mean Extension Manager CC rather than CS6?

Can you see the Exchange Panel in other products, such as Photoshop?

Can you also tell me whether or not you can see the following folder?

C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4\extensions\AdobeExchange

Thanks for your perseverance.

Fraser

Hi Maddie,

Thank you for this extra information regarding the Exchange Panel not appearing. It's strange that the problem appears in both CC and CS6 - these use different processes and different installation directories for extensions and should be independent of each other.

A few questions -

Can you please look in Task Manager when Photoshop CC is running and see if there is a process listed called "Adobe CEP Service Manager"? Do you have any "system optimisation" or security software running which may be blocking processes that you haven't expressly permitted?

In Photoshop CC, can you see any other extensions listed in Window -> Extensions? Upon installation there should be other Extensions available, for example "Kuler" - can you see this in the dropdown? This will help us to work out whether this is a problem with Adobe Exchange specifically, or if it is an issue with all extensions in general.

If you can then turn on logging as follows, that would be very helpful:

In Registry Editor, regedit.exe:

HKEY_CURRENT_USER>Software>Adobe>CSXS.4

Increase the LogLevel to 6. Then run Dreamweaver or Photoshop CC - Log files will be generated in: C:\Users\<username>\[AppData]\Local\Temp. If you are in Photoshop the log file will have the filename csxs4-PHSP.log, and for Dreamweaver it will be csxs4-DRWV.log. Please email these log files to me at fgregor at adobe dot com.

Upon searching the forums, there was another user who may have had the same problem as you (http://forums.adobe.com/thread/1291469) - can you check whether C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4 contains CEPServiceManager.exe?

Regarding the "glitchy" issues you mention - this forum is for Adobe Exchange, but if you can provide a bit more information about what is going wrong then we'll try to redirect your question to someone else who can help.

Best regards,

Fraser

Hi Madeline,

Thanks for providing this extra information - this is a big help. You can set the registry value back to how it was now, if you like (just setting LogLevel to 1), otherwise it won't do any harm to leave it at 6.

Yes, Norton Utilities sounds like the kind of thing which could play a role in this.

However in this case the problem does seem to be that you have an update which has gone wrong - particularly given that you're seeing that error code during updates to products which contain the component called CEP (also known as CSXS) - the "Common Extensiblity Platform" which is required for extensions such as the Adobe Exchange Panel. The log file you've pasted also states that "CSXS is not installed".

If possible, I would suggest temporarily disabling Norton Utilities, and then uninstalling your CC apps (Dreamweaver, Photoshop). If you also have CS6 installed, you can leave CS6  - there's no need to uninstall those. Then run the CC Cleaner Tool from here (http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html), before reinstalling your CC apps.

At that point, please check whether C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4 contains CEPServiceManager.exe - I expect that it will, and if it does then the problem should hopefully be resolved.

Sorry it's quite an inconvenient solution, but unfortunately because you seem to have had installation problems then the best thing to do would be to uninstall, clean, and then install afresh.

If you'd prefer, you can also email me your installation log files (fgregor at adobe dot com), found in C:\Program Files (x86)\Common Files\Adobe\Installers and C:\Users\<username>\AppData\Local\Temp\PDApp.log.

Kind regards,

Fraser

Hi Madeline,

That's great that you've been able to get your CC products to install properly this time - if not a bit frustrating that things still aren't quite working as expected.

I'm afraid the culprit could still be Norton Utilities or some strict firewall software - from time to time, software like this will block internet connections for software it doesn't recognise.

In Registry Editor, regedit.exe, could you please check whether either of these values exists and is set to 0?:

Setting this value to 0 tells Adobe Extensions "do not connect to the Internet" - and setting it to 1 allows extensions to connect to the Internet. If you find that this is set to 0, can you try changing this value to 1, restarting your computer, and then opening the Exchange Panel again?

The good news is that there are big improvements coming very soon - http://www.adobeexchange.com/comingsoon

Regarding your Flash CS6 installation, it would be better to get support from the Flash team for this - but because this is the same error you were seeing for Photoshop CC updates it might be worthwhile carrying out the same steps for CS6 with the CS6 Cleaner tool.

Kind regards,

Fraser