Some further information that might be relevent...
I've come across issues with the CHM file closing, and the
Preview function in RH crashing the program , with PCs with the
following setup:
1. Windows XP (sp2 and fully patched, I think)
2. IE7
3. PC supports hardware DEP. (Control Panel > System >
Advanced > Performance Settings > Data Execution Prevention.
PCs that don't support hardware DEP have a message under the
Add/Remove buttons. Those that support it have a blank space.)
I solved the problem of the viewer crashing by going into the
Data Execution Prevention tab, selecting
Turn on DEP for all programs and services except those I
select, and adding
hhlauncher.exe and
robohtml.exe. Both had to be added and ticked; either one by
itself and the crashing still occurred.
I'm still working on the CHM file shutting itself, however.
I'll post back if I manage to fix that.