People get an error question when trying to open my form

[Former Community Member]

I have Reader Enabled my forms created in LiveCycle and find that people have problems opening the forms. They get the below error message even if they have the most updated version of Adobe Reader. I found that they can save it to the desktop and open it, but now I have to make directions to include how to open the form which seems a bit ridiculous to me. Please help!!

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[Magus069]

Are they opening the form in Adobe Reader or they are opening the form with Reader in a browser?

[Former Community Member]

They have tried both. I emailed it to someone and they couldn't open it and it's also on our website (this is just one of the forms I am having problems with)

http://www.uaa.alaska.edu/bookstore/upload/Admin-Professional-of-the-Year_04-14_new.pdf

[Magus069]

This is weird because I can open it without any problem... I can't help if I am not encountering the issue... sorry :/

[Former Community Member]

Thanks for trying. I can't recreate the problem either which makes it harder for me. I just keep getting calls...

[Former Community Member]

Here's a link to another one of our forms that I get complaints about opening too.  http://www.uaa.alaska.edu/ccs/Forms/upload/Event-Reservation-Form_10-13.pdf

They were working and in the past 2 months I have had so many problems. PLEASE someone help!!

[g5spark]

i dont think there is anything wrong with your form.

We've had similar issues and what we determined was that if they are on an apple product (Mac/IPad,etc) , safari has its own PDF viewer which is not Adobe Reader by default, and it doesnt handle interactive forms well.  Thats why when you save it to your desktop and then open it, it opens.  Its because its opening in Reader.

the problem does not exist solely with Safari though.  i find that certain tablets/smart phones, etc wont preview it either.

The other possibility is where you're hosting your forms for download.  We have found that doing a Save As vs. a Open file will actually save a pdf of different sizes and it had to do with our host.  As a result that file was corrupt since it wasnt complete download.

i dont remember how it was fixed but it wasnt a form fix but rather a server/firewall/? fix.