3 Replies Latest reply: Apr 10, 2014 9:39 PM by John Waller RSS

    Can't log Into Creative Cloud Desktop app (Not accepting my correct password)

    GVxMatters Community Member

      I have logged into my Creative Cloud online in order to double check my credentials and I was able to do so (hence being able to write this in the Adobe Community). But just now my Desktop Creative Cloud App won't let me login and I can no longer use Adobe Products without being loged in.

       

      It says the following; Creative Cloud wants to make changes. Type your password to allow this".

       

      I type my password (I know is correct) and the box does not accept. This message continues to pop up on my desktop after pressing cancel.

       

      Adobe Phone Support is horrible, I have been dealing with the problem before 7:00 pm PST and tried calling to speak with someone but had muisc playing for 30 min with no response. I then called the other technical support line to find out the support office closed at 7:00 pm PST (Well after I called) I then called Creative Cloud support line and to find out they close at 5:00!!!

       

      I have a major InDesign issue as support problem as well, because that keep crashing before finding out I can't login to my creative cloud accound. Worst part is that I have to submit a 100 page book layout tonight to my printer to meet my deadline.

       

      Can SOMEONE PLEASE HELP ASAP, I HAVE NO IDEA HOW TO FIX THIS PROBLEM, YES I HAVE ALSO RESTARTED MY COMPUTER.

       

      Last, I cant even do an un-install and re-install without the desktop app accepting my password so i'm super out of luck at this point.

       

      THANKS,

      GARY