3 Replies Latest reply: Apr 14, 2014 3:44 PM by Kagee RSS

    'Program not working' - panorama

    Kagee Community Member
    Kagee Apr 12, 2014 1:41 PM

      When I attempt to create a panorama using Photoshop Elements 9 on my recently purchased Windows 8.1 pc I get a message saying 'Program not Working' and I have to close the editor. This function was ok on my old Windows XP pc. Can anyone help?

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        • 1. Re: 'Program not working' - panorama
          Barbara B. CommunityMVP
          Barbara B. Apr 12, 2014 7:32 PM (in response to Kagee)

          First, quit the editor, then restart it while holding down ctrl+alt+shift. Keep the keys down till you see a window asking if you want to delete the settings file. You do. Note that if you have set the welcome screen to automatically open the editor, it won't work from that shortcut. Use the actual .exe/application file or the buttons in the organizer or on the welcome screen.

          • 2. Re: 'Program not working' - panorama
            Kagee Community Member
            Kagee Apr 13, 2014 11:43 AM (in response to Barbara B.)

            Thanks for your response Barbara. I tried the ctrl+alt+shift as you suggested' but didn't get a window referring to the settings file, but one for 'scratch disc preferences'. I am not sure how to find the settings file you refer to. could you advise please?

            • 3. Re: 'Program not working' - panorama
              Kagee Community Member
              Kagee Apr 14, 2014 3:44 PM (in response to Barbara B.)

              Sorry. Ignore my last reply. I have now restarted editor whilst holding down ctrl+alt+shift and did indeed get a window asking if I wanted to delete the settings file. This I did, but I still get the same fault i.e. message saying program not working when attempting to create a new panorama.