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After being prompted to update Adobe reader four days ago, I am now unable to view videos on YouTube or other websites. I have Mac Lion 10.7.5 with an Intel chip. Javascript is running. I get the same error on both Safari and on Firefox. The only thing I noticed during installation was it seemed a little glitchy - paused a couple of times, especially after asking for safari and firefox to be closed. I've tried doing updates, I've gone through troubleshooting. I do not know what to do to make this work. Thanks.
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Adobe Reader has no connection whatever to viewing videos on Youtube, so something else is wrong. Perhaps Adobe Flash was also updated. You haven't told us the error either.
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Yes, you're right, I also believe that Adobe Flash was updated, and in fact, have tried updating it again, with the same results. After flash was installed Adobe went to a screen to suggest other products and the message on that screen was : "plugin failure" I have no more information than that because I don't know how to get it.
Thanks for your help.
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Try a clean install: http://forums.adobe.com/thread/1267823
[topic moved to Flash Player forum]
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