0 Replies Latest reply on Apr 15, 2014 8:49 AM by MedJet

    ebook running slowly and crashing


      I am trying to read an eBook recently dowloaded from Elsevier called Retina and it is running very slowy and is causing the program to not respond which can lead to a crash.


      I have tried using it on ADE 2.0 and 3.0 as well as on two different computers both of which have the recommended specifications.


      Could this be a problem with ADE or is it likely to be caused by the book itself? I have called Elsevier and they have told me that they cannot provide a refund before I get conformation that it is not a problem with the adobe software.