Why doesn't adobe support help with my question?

[sharon-n]

Why doesn't adobe support help with my question? If I wanted to wait (for 3 days) for an answer I would have went somewhere else . Now for you to know what the question was this is it. Adobe will not upgrade on my windows 8 have went through the steps to make sure i have adobe installed and I do.  Yet when I go to play a game it says i need to upgrade my flash player. So I go and check out the reason it won't upgrade and everything is as it should be. run test it says the shockwave fiter or the activex filter has a problem   so go through everything again and again and again. Decided i need more help so contacted support and they verified who I was sent me an email telling me who I am so got a reply from a support person and basicaly told me exactley what i already did. Still nothing has answered the original question which is why won't this upgrade?

[~graffiti]

Sounds like you are in the wrong forum. The Flash forum is at http://forums.adobe.com/community/flashplayer

[Test Screen Name]

I note also that this is your first message. That suggests that your original message wasn't posted in these Adobe forums for some reason, so even if it was a route to tech support (it isn't) they wouldn't have seen it.

[pwillener]

Since you mention ActiveX I assume that you are on Windows - what version?

What is your installed Flash Player version; check in the Control Panel.

See also

• http://forums.adobe.com/thread/885448
• http://forums.adobe.com/thread/867968

[topic moved to Flash Player forum]