Urgently needed: Adobe DNS-A-Records and/or Canme-Records.

[bartl]

Hi there,

I want to bring a site to live via BC. My provider though does not accept that I am changing the DNS adress. He says theAdobe DNS-A-Records and/or Canme-Records are needed. Otherwise I cannot do it. Where can I find it?

I am pretty much annoyed, honestly. Where is the 24hours chat with the BC support, is this option deleted?

Best,

bartl

[Gaurav.Sharma]

Hi

If you want you can initiate the chat any time, using the link below

http://helpx.adobe.com/contact.html?product=business-catalyst&topic=using-my-product-or-service

Click on I still need help, and you will get the Chat box.

Also, checkout the following article,

http://helpx.adobe.com/business-catalyst/kb/domain-name-dns---quick.html

[bartl]

Hi Gaurav,

Thank you for providing me with the chat-address.

The link to the article describes exactly what does not work. I cannot chance dns.name servers.

Anyway, I will try @ support chat.

b.

[Liam Dilley]

Live chat will not be able to help you if you are unable to change any settings with your registra. The link there from Gaurav gives you both options - The DNS if you were to change the NS records and info for just setting the A-records.

[bartl]

Here we go, I just noticed it. The provider guys I had informed about that link hadn't read thoroughly and I just adopted what they said. Sorry about that! Let's see whether the pointing method is accepted.

Thanks,

b.