Problems with installation

[Guest]

I have installed flash player and enabled it but it is still not working why? I have windows 7 wth 32 bits

I have followed all the sugestions in the help site and see clouds moving etc but it still tells me when I try to use it in BBC site that I do not have flash player installed

[C_F_McBlob]

What browser do you use?

If IE, give the version number (8, 9, 10, or 11)

[Guest]

I use chrome

[C_F_McBlob]

Chrome has its own Flash Player plug-in embedded by Google, so what you installed has nothing to do with Chrome.

If you've followed the steps here: http://helpx.adobe.com/flash-player/kb/enabling-flash-player-chrome.html  and it still isn't working... AND you've installed the Flash Player Plug-in (All other browsers)

, then type "chrome://plugins" in the Chrome address bar.

Click "Details" at the top right and scroll to Adobe Flash Player in the list.

Disable the PepperFlash plug-in and restart Chrome. This will force it to "fall back" on the plugin for other browsers.

[Guest]

Hi Mike

thanks for your help but I tried these suggestions and it still does not work

regards

David Evans

[C_F_McBlob]

Can you access the site in other browsers?

IE or Firefox?

[Guest]

I have IE do you mean download the flash player in that

Bye the way nmany thanks for your time and help

cheers

David

[C_F_McBlob]

Firefox (from Mozilla)

Opera (from Opera)

Safari (from Apple)

Download and install one of those.

Use the Flash Player Plug-in (For all other browsers)

Try the BBC site with the other browser

If it works, it's  Chrome problem.

If not, it may be something else.

[Guest]

thanks Mike I will try that tomorrow when I have time

cheers Dave

[Guest]

Hi Mike sorry about the delay but thank you for sorting out my problem.

Your last advice about trying a different browser showed me that I should try to raise the BBC site on google chrome this I did and the flash player worked.  previously I was using a icon direct to the BBC site not through google.  I did not realise that software was so sensitive

Again thanks for you help and how can I give further points for your time?

Regards

David Evans

[C_F_McBlob]

Points don't matter.
Mark the question as answered, so thers may find it more easily.