Installed extensions not showing windows>extensions pull down?

Hi AJCameron,

Can you please check whether the products you've installed are listed in Extension Manager CC or Extension Manager CS6?

If they are listed in Extension Manager CC, but they are not appearing in Photoshop CC, can you please tell me the exact version of Photoshop you're using, and check whether folders corresponding to the missing extensions can be found in either of these locations? [In Finder, use Go -> Go to Folder...]:

• ~/Library/Application Support/Adobe/CEPServiceManager4/extensions
• /Library/Application Support/Adobe/CEPServiceManager4/extensions

Best wishes,

Fraser

Hi Alan,

Thanks for this information. Can you also tell me whether or not such folders exist here?:

/Applications/Adobe Photoshop CC/Plug-ins/Panels

I've just tried installing those particular products with that version of Photoshop, and this is where they end up.

If the folders aren't there, could you please enable logging as follows and send me the log files at fgregor at adobe dot com?

Create a file called 'ExManCoreLibLog.YES' and place it in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log/ExManCoreLibLog.YES

Then create a file named 'ExManLog.YES' and place it at:

/Applications/Adobe Extension Manager CC/Adobe Extension Manager CC.app/Contents/MacOS/ExManLog.YES

Both log files are generated and saved in the following location:

/Users/<username>/Library/Application Support/Adobe/Extension Manager CC/Log

Many thanks,

Fraser

Hi Alan,

Yes - it would probably be easiest to reboot after having created those files to enable logging. You can create those files by renaming a blank text file, or you can use the Terminal with the following commands:

• sudo touch ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Log/ExManCoreLibLog.YES
• sudo touch /Applications/Adobe\ Extension\ Manager\ CC/Adobe\ Extension\ Manager\ CC.app/Contents/MacOS/ExManLog.YES

Certainly the fact that the folders are missing from the Panels folder suggests that something has gone wrong during the installation, rather than this being a problem with Photoshop itself. These log files should tell us what went wrong.

Thanks for your perseverance.

Fraser

Hi Alan,

That is quite strange indeed.

Can you please try the following steps, and let me know the outcome?

• In terminal, check the result of this command:
  • ls ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/ | grep AdobePaper
• If a ZXP file such as com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp exists,
  • In terminal:
    • cp ~/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp ~/Desktop
  • Uninstall Adobe Paper Textures Pro in Extension Manager CC (with Photoshop closed)
  • In terminal:

    • /Applications/Adobe\ Extension\ Manager\ CC/Adobe\ Extension\ Manager\ CC.app/Contents/MacOS/ExManCmd --install ~/Desktop/com.AdobePaperTexturePro_2.0.2_4ecbd5.zxp

It would also be good if you could let me know the exact name and size of the AdobePaperTexturePro_....zxp file that is copied to your Desktop.

Best regards,

Fraser

Hi Alan,

This at least suggests that the version you attempted to install was not the same version that I have on my machine. Can you please go to the folder

/Users/Alan Cameron/Library/Application\ Support/Adobe/Extension\ Manager\ CC/Temp/

and check to see whether there is any file at all starting with com.AdobePaperTexturePro?

If so, can you try again with the commands with my previous post (but using this correct filename)?

P.S. Your screenshot looks like the folder you would find in /Library/Application support; not ~/Library/Application Support (note the tilde at the start - this is a hidden folder inside your user's home folder). Can you try again using Go -> Go to Folder in Finder, if you haven't done so already?

Many thanks,

Fraser