• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

password forgotten and email no more valid

New Here ,
Apr 26, 2014 Apr 26, 2014

Copy link to clipboard

Copied

I created an ID for my father 2 years ago. Unfortunately I forgot the password and in the meantime the email address which I have registered is no more valid. It does not exist anymore so I can not enter the mail. I need to change the email BUT I have no password   what can I do?

Views

293

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Apr 26, 2014 Apr 26, 2014

Copy link to clipboard

Copied

You must contact Adobe Customer Care via phone or Live Chat (available during working hours only).

Despite what the website says, these forums cannot provide any help with your accounts and activation histories.

http://www.adobe.com/support/download-install/supportinfo/

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 27, 2014 Apr 27, 2014

Copy link to clipboard

Copied

LATEST

I have tried to contact the customer care by live chat but unfortunately it did not work - the connection was always cut off.

Is there any support email address I can contact?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines