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1. Re: Password works for login but not for the Adobe CC Desktop application
Rajshree Apr 27, 2014 1:56 AM (in response to Ariii)Please refer to http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
ou can try deleting OPM.DB from steps below and try again.
- Mac OS: You can locate the OPM.db file in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion. - http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html
- Windows: You can locate the OPM.db file in the :\Users\\AppData\Local\Adobe\OOBE folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7. -http://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-ex tensions.html
3) update to the latest version of the Creative Cloud app.
Also we would like few more details:
- When has this issue started occurring, was this after installation of any specific adobe product.
- On which platform are you seeing this.
- Also we would like to know if after above steps this issue occurs ever again in future.
You can refer to http://forums.adobe.com/thread/1239510
Regards,
Rajshree
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2. Re: Password works for login but not for the Adobe CC Desktop application
Ariii Apr 27, 2014 7:14 AM (in response to Rajshree)Thanks for the answer. I tried to install the desktop application installer. They ask for my password but it does`t work.
kind regards,Andrea
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