Copy link to clipboard
Copied
I followed all the troubleshooting advice but still cannot download Flashplayer on my Mac. It goes 50% then gives me an error message.
Copy link to clipboard
Copied
What specifically is that error message?
and what OS version are you running on your Mac?
Copy link to clipboard
Copied
I have OS X Version 10.9.2
Here is a photo of the error message
Copy link to clipboard
Copied
The photo (attachment) didn't post. You can't send images by e-mail and have them appear here.
Is it, by chance, "General Installation Error"?
Copy link to clipboard
Copied
Error: Unable to proceed with the installation
Date: Mon, 28 Apr 2014 11:31:56 -0700
From: forums_noreply@adobe.com
To: toddlyon@hotmail.com
Re: Flashplayer Mac
created by Mike M in Installing Flash Player - View the full discussion
The photo (attachment) didn't post. You can't send images by e-mail and have them appear here.
Is it, by chance, "General Installation Error"?
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6338013#6338013
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
To unsubscribe from this thread, please visit the message page at . In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Installing Flash Player at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.
Copy link to clipboard
Copied
Download the FULL Installer here: Flash Player 13.0.0.201 Plug-in (Mac OS X)
GIve it a COCOA install:
Save the file and quit your browser.
Double click the DMG to mount it.
DO NOT run the installer.
Right click it and "Show Package Contents".
In Contents/Resources, double click the Adobe Flash Player.pkg
The COCOA installer will open.
Follow the steps to install it.
Copy link to clipboard
Copied
Ok, that worked thanks for the help!
Copy link to clipboard
Copied
The COCOA installer is a last resort, but with Flash Player 13, I'm seeing a lot of people having to resort to it.
Copy link to clipboard
Copied
The downside to this approach is that your Flash Player preference panel might crash when launched.
We have a full .pkg installer available that will correctly install all components. However, as Mike mentions, this should be a last resort.
Copy link to clipboard
Copied
It did, but when I restarted everything was fine.
Copy link to clipboard
Copied
Chris,
So, I should link to THAT DMG when advising COCOA installs?
Copy link to clipboard
Copied
Mike,
I would. This is a somewhat new install package but it went through extensive testing from the Mac IT/Admin community. It definitely solves the problems that can occur when installing the .pkg from the normal Flash Player package. I would like to figure out what's going on with the standard installer though... It might help to get installer logs from users so that our installer team can review.
On OS X, it's available at Users/UserID/Library/Logs/FlashPlayerInstallManager.log. It's also easily found if accessed via the Console app.
Thanks,
Chris
Copy link to clipboard
Copied
Will do. Thanks.