Links from RoboHelp don't convert into PDF file when "printing to PDF"

[Guest]

I need to output my webhelp file to an Adobe PDF. However, my links are not converting UNLESS I put in part of the code. mailto: links will work if there is a visible @xxxxx on the screen. Regardless of the background code, if I don't have the @Xxxx visible on the page, the link will not work. The "hand" will not turn into a "pointing finger" in the PDF file.

I've looked at the settings, and am beating my head against the wall! This is a manual that will be published to a PDF on a weekly basis, so redoing all the links in Adobe is not a solution! I need my links to other parts of the manual, URLs and email links to work as the do in the RH side. All suggestions welcomed! Thanks!!

p.s. I am using RH 5.0.2. The Adobe side is 7.0 Thanks!

[RoboColum_n_]

Hi Teri. Unfortunately this is a known issue. PDF generation is performed by converting to Word first and during this step you loose all hyperlinks. You could try creating a word document, adding cross references and then generating the PDF.

[Guest]

Thanks for the quick response! Not at all what I was hoping for...sad...but at least I know to stop beating my head against the wall. Thanks again...

[Guest]

Colum, I did discover that if I put the URL visible on the page that the link will stay in the PDF. So...that's my option. Doesn't help with links to anything within the volume, but at least I can keep the links to outside URLs. Hopefully this is something that will be addressed in the future. Thanks!

[Captiv8r]

Hi Teri

Links are retained in the version 6 release.

Just some food for thought...

Cheers... Rick

[Guest]

Rick, that's GREAT news! I'm fighting a battle to upgrade to 6.0, we have 10 licenses so its not a small task. But this is great ammunition! Thanks!

[Peter Grainge]

Rick, do you reckon that's worth some of Teri's chocolates?

[Guest]

Ahh...all my old friends came out to play! Hi Peter...! If Rick can figure out how to get MassMutual to upgrade to version 6...that would definitely be worth chocolates!!! 🙂

[Captiv8r]

Hmmmm, what if we coaxed Adobe into including a free Mercedes or BMW with each upgrade? Think that would do it?

Of course, what would be received would be a little Matchbox or Hot Wheels car... LOL

[Guest]

At least I can laugh while I painstakingly put in the full URLs to all my links...thanks for all the smiles!!!