7 Replies Latest reply: Jul 11, 2014 7:07 AM by cscooper2013 RSS

    Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll

    Studiomaker3 Community Member

      I had found I had updates for a couple various Adobe programs on my system, so last night I chose to update all. This morning when I tried to then load up Premiere, it kept consistently crashing, seconds after the splash screen appears. The event viewer keeps giving a message along these lines.

       

       

      Fault bucket 157579973, type 17

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 0

       

      Problem signature:

      P1: Adobe QT32 Server.exe

      P2: 7.2.2.33

      P3: 532c3572

      P4: ImageRenderer.dll

      P5: 7.2.2.33

      P6: 532be738

      P7: c000001d

      P8: 001ddfa3

      P9:

      P10:

       

      Attached files:

      C:\Users\(MyUser)\AppData\Local\Temp\WER48E1.tmp.WERInternalMetadata.xml

       

      These files may be available here:

      C:\Users\(MyUser)\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Adobe QT32 Serve_f1e24a5cfd1701e404ac0748535cb6fe6a73d_0e41537b

       

      Analysis symbol:

      Rechecking for solution: 0

      Report Id: be9480e6-c905-11e3-be70-74d43581ca95

      Report Status: 0

       

       

      The problem always has something to do with the Adobe QT32 Server, and the ImageRenderer.dll.

       

      I am on a Windows 7 Ultimate 64-bit PC, running an Intel i7-4770K 3.50GHz CPU, with 8GB of RAM. If more info is needed I can give as requested.

       

      As for things I've already tried. I have tried clearing the preferences, running in administrator mode, and updating drivers. The crash at the splash screen, seems to only be a problem with Premiere and Media Encoder, as After Effects manages to start up fine.

       

      Any more details needed, feel free to ask.

        • 1. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
          John T Smith CommunityMVP

          Quicktime errors http://forums.adobe.com/message/4545437 may help

           

          These are older, so MAY not pertain to Premiere Pro CC

          Quicktime X does NOT work http://forums.adobe.com/thread/888722

          -Premiere Pro REQUIRES Quicktime 7 won't work with Quicktime X

          • 2. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
            Studiomaker3 Community Member

            The Quicktime version installed on my computer is 7.7.4, so it isn't something to do with Quicktime X. That again applies to the 7.7.1 problem, as I'm not using that version. Also, nothing ever shows up to do with MSVCR71.dll, especially considering that's a message that comes up at startup, where as my one just says 'Adobe Premiere Pro CC has stopped working' and any info comes from the event viewer.

            • 3. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
              Studiomaker3 Community Member

              Another thing that might be worth mentioning, this is only a problem that takes place with CC, when I try running CS6, it starts up fine.

              • 4. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
                aWITHaK Community Member

                I am having this exact same problem. I have also tried creating a new user and launching the program there with the same error. I've done a full reinstall of Premiere Pro CC as well as the previous mentioned troubleshooting tasks.

                Win 7 64-bit, intel i7 4770k, nVidia GTX 680 in 3-way SLi, 32GB of RAM.

                • 5. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
                  aWITHaK Community Member

                  Tried everything and finally got it working today.

                  The solution in my situation was:

                  Install Service Pack 1 for Windows 7 

                  • 6. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
                    CautiousPossum Community Member

                    Worked for me!

                    I encountered same issue when I updated Premiere CC back in April. Spend hours on phone to Adobe. Encountered same problem when I installled Premiere CC 2014. Both crashing immediately on splash screen,

                    Adobe support solution was to uninstall Premiere then re-install via the CC desktop app, watch the installation progress and click stop when it says "updating" (Around 95% if I remember rightly). Premiere would then work as long as I didn't update it. A poor solution that still annoyed me.

                     

                    So I bought a new video card, reformatted HD's and re installed Windows 7 still to no avail.

                     

                    Until I read the above post and installing Windows 7 Service Pack 1 has solved the problem! I am very happy to have found this post but still am unsure what was causing problem that the service pack corrected!?

                     

                    Hope this works for others experiencing same problem!

                    • 7. Re: Premiere Pro CC crashes at splash screen - Adobe QT32 Server and ImageRenderer.dll
                      cscooper2013 Community Member

                      SP1 was released over 3 years ago!!  So I'm very curious, why were you running without SP1?  I ask because I, too defer updates (whether PC or Mac), but not for 3 years.

                       

                      As for Windows, my general rule is this:

                      1. Upon any new version release (i.e. Windows 7, Windows 8, etc) wait until the first Service Pack (usually around a year) before upgrading.  Period.  (That may be exessive, but I don't NEED the first-year blues of any new OS).  When the first Service Pack is released, in this case SP1, buy the latest OS WITH SP1.

                       

                      Perform Monthly updates, ALWAYS one month behind.  Windows receives critical updates on the second and/or fourth Tuesday of every month.  I'll usually check with Windows update on the second Wednesday of the month and then...

                      1. Clone my system drive before an update (so I can get back up and running within minutes of any potential catastrophe; hasn't happened yet.  I don't always do this step)

                      2. Install only the Critical Updates.

                      3. DO NOT install any Optional Updates, unless you know you need them (read the bulletin corresponding to each update, if you have time.  If you don't, just skip all Optional Updates).

                      4. NEVER (or very rarely) install any drivers that Windows Update suggests — especially when it comes to your display drivers, gpu, monitors and other critical editing equipment.

                       

                      Next make sure you have the latest drivers for your GPU (in practice, I usually keep my GPU drivers as long as they're working for me and I'll update them if Premiere Pro is acting funny).  Only obtain these drivers through your GPU manufacturer's website (i.e. Nvidia.com).

                       

                      When upgrading Premiere Pro it is an essential part of my process to clone my system SSD.  In all of this, it is usually the Premiere Pro updates I regret installing.  It's too bad Adobe's new forum layout doesn't accomodate for sorting by "most viewed" and "most replied" threads like it used to.  I used to be able to take a look at this information about two weeks after a CC update release and check whether the major reported problems/bugs/features would likely apply to my system or not.  Now, I simply wait until the next upgrade and then make sure I update to one update behind the current one.  This way, if I do run into any problems, at least I have one upgrade path forward I can try.