10 Replies Latest reply: May 9, 2014 6:23 AM by kglad RSS

    Photoshop "disappeared" after working with it...

    TanBrae ** Community Member

      Not sure what happened. I deactivated my Web Premium suite (CS5) on my old computer, then uninstalled it. I installed the suite on my new computer, with no problems, then worked with Photoshop. I closed it out after a couple hours (I work from home, using PS), and when I came back to do more work after a couple hours, there was only a PS folder with a Locales folder, a Read Me document, and a Samples folder in it. No PS!

       

      I tried reinstalling it, making sure all the products were checked. Still no PS!

       

      I NEED PS for my work! The man with whom I spoke in the instant chat provided me a link for the download of the suite, but I still want my disk to work.

       

      Any ideas as to why the install "disappeared"??? And, why it will not install again?

       

      The Adobe person said my serial number is good, but he could not tell me why this happened.