3 Replies Latest reply: May 10, 2014 1:26 AM by bkgarceau RSS

    No Video Showing in Program Monitor

    gibsonjsh Community Member

      I've just recently ran into a strange bug where no video shows up in the program monitor of my Premiere CC (latest version) when scrubbing through the timeline. Hitting play/space bar also does nothing; no time code rolls, the scrubber doesn't move, nothing at all. Here's a screen recording of what I'm seeing.

       

      I've tried deleting prefs, cleaning caches, deleting caches completely, and I've even tried the awesome tools over at Digital Rebellion to see if that would help get things working – nothing helps. Just as an fyi: when opening the same project from the same drive on a different machine, the same stuff happens – so I've at least narrowed it down to something inside the project file. (??)

       

      Also, when I try and save the project to quit out of Premiere to attempt more troubleshooting, Premiere CC hangs, and I end up having to force quit the application. After doing that, I see a strangely named project file pop up next to my original project file.

       

      Does anyone have any other ideas on how to troubleshoot and/or fix this? I've searched these forums, google, etc. but haven't been able to find anyone with a similar problem. Thanks in advance!

        • 1. Re: No Video Showing in Program Monitor
          Mark Mapes Employee Hosts

          This is a puzzler.

          What effects are you using? In particular, are any third party plugins in play?

          By any chance, do both computers have the same model of graphics card and driver? If so, then the first thing to do is see if a new driver is available.

          If they have different graphics cards or drivers, then here  are a few things I'd try:

          1. Make a copy of the sequence, select all track items, and Remove Effects.
          2. Given the red bar over the Timeline, try rendering at least a segment of it.
          3. Create a new project and import the problem sequence from the existing project.
          • 2. Re: No Video Showing in Program Monitor
            gibsonjsh Community Member

            Yes quite odd indeed. Those were some great bits of advice. I tried creating a new project and importing the problematic sequence. I ended up having to do it twice because the first time it didn't really work, but the second time everything imported correctly, and I now have video in the program monitor.

             

            Not sure what happened, something to that other project file apparently, but now it's fixed and I believe it was thanks to just creating the new project and importing the old sequence into the new one.

             

            Thanks for your help!

            • 3. Re: No Video Showing in Program Monitor
              bkgarceau Community Member

              I had this same issue.

               

              The only task I tried was importing into a new project and that worked on one go. Figured I'd work backwards if the new project failed to solve my issue.

               

              As far as effects I am using some of the Red Giant Universe stuff... though I haven't noticed any performance issues or crashes... just trying to figure out why this happened in the first place.