Adobe Reader 11.0.6.70 Crashing Consistently
JohnOwens Mar 12, 2014 9:05 AMWe have a call center with 825 users. During the workflow of the call, the users are filling out a PDF form created by one of our technical writers. Certain answers will cause the CSR to open a second form and fill in questions on that from answers obtained on the first (2 copies of adobe reader open at the same time both with forms).
We have found that if they hit "Enter" on one of the forms rather than TAB to go from one field to another by accident. Adobe Reader then crashes and the CSR loses all of the data in the forms. This is VERY frustrating for the CSR and the client who is on the phone. I have captured the following events from Event Viewer following crashes. I would appreciate any assistance you can provide.
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000004b
Faulting process id: 0x1164
Faulting application start time: 0x01cf3e097cd2d8cc
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: 44366cbc-a9fd-11e3-8981-c81f6617c7f4
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65730073
Faulting process id: 0x10c0
Faulting application start time: 0x01cf3e0a1e35d96c
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: 7c13927c-a9fd-11e3-8981-c81f6617c7f4
Faulting application name: AcroRd32.exe, version: 11.0.6.70, time stamp: 0x52b528e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x65730073
Faulting process id: 0x5ec
Faulting application start time: 0x01cf3e0a4e97417c
Faulting application path: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AcroRd32.exe
Faulting module path: unknown
Report Id: eb72296c-a9fd-11e3-8981-c81f6617c7f4


