Changes in Adobe Flash Player Settings Manager are not stored

Report · May 19, 2014

Flash Player installs fine. Lastest version: 13.0.0.214

Windows 7.

Problem is seen with Firefox, Waterfox, Palemoon and Internet Explorer (64-bit).

Actually, the problem is probably not related to the browser.

Problem: websites that use the Flash Player to play videos do not retain changes in the volume.

Upon inspection, it seems that:

1) The amount of storage allowed for websites is set to 0.

2) When trying to change this setting, it seems impossible to change the setting.

I use this webpage:

The second tab is called "global storage settings panel".

The amount of diskspace allowed is set to "None".

When I move the slider, I can move the slider.

When I click another tab, and then click the storage settings panel again, the value is reset to "None" again.

This also happens why I try to change the notification settings, or any other setting in one of those tabs.

The changes just don't seem to stick.

I have uninstalled Flash Player, and re-installed it. Didn't solve the problem.

I've done the same with Flash Player for Internet Explorer, and tested that. No difference. The changes still do not stick.

I have uninstalled the Flash Player(s).

I then deleted the %appdata%\Adobe and %appdata\MacroMedia folders.

I then reinstalled the Flash Player. No success.

I have used the windows-control-panel "Flash Player (32-bit)".

The name confuses me a little, because my OS (Win7) is 64-bit. And most of my browsers (Palemoon, Waterfox and IE-64bit) are all 64-bit.

Testing with the settings in the control panel does not solve the problem.

I have ran the reset_fp11.bat script, which uses the subinacl tool to fix file permissions.

This did not solve the problem.

My user account has administrator privileges.

I even downloaded the full file: install_flash_player_13_plugin.exe (17.1MB), so I could started it with "Run as administrator".

Didn't make a difference.

My question: where are those settings stored ?

What could be wrong with my setup ?

How can I fix the problem. How can I troubleshoot. How can I gather more information.

Thanks in advance,

Henk.

Report · May 19, 2014

grauemaus wrote:

I have used the windows-control-panel "Flash Player (32-bit)".

This is the Flash Player Settings Manager. Because that is a 32-bit applet, Windows adds that confusing "(32-bit)" to the name. Ignore it.

The settings are stored in various files in

Deleting these two folders should normally fix the problem, but obviously it did not in your case.

Actually you have done just about everything I can think of. My best hope is that someone from the Flash Player team will have a look at this topic.

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