1 Reply Latest reply: May 21, 2014 7:59 AM by Alex Pavelescu

Error trying to update contact using ContactList_UpdateInsert

Chris Jessen Mar 31, 2014 11:44 AM

I am trying to add an externalId to a contact using ContactList_UpdateInsert. I am retrieving all the values from the ContactList_Retrieve and using those same values in my request for the UpdateInsert but the server is attempting to Insert a new record instead of Updating. The full error is below:

	<soap:Fault>
	<faultcode>soap:Server</faultcode>
	<faultstring>Server was unable to process request. ---> Contact(s) saved in the system. Please review the list of error(s)/warning(s) found when processing the data.\n- Contact: John Doe \| ERROR: The username [JohnDoe] cannot be assigned to contact with email [johndoe@email.com] as it is already used.</faultstring>
	<detail/>
	</soap:Fault>

1. Re: Error trying to update contact using ContactList_UpdateInsert

Alex Pavelescu May 21, 2014 7:59 AM (in response to Chris Jessen)

Hi,

If you are updating a CRM entity that doesn't have External ID you can't do it while also providing a username.
What you need to do is create a backup of your usernames, update the entity's external ID through the API call (it will wipe the username since the respective entry is empty) then re-make the call with the username in place. It will update that field only then.

Kind Regards
Alex
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