Please try these steps and let us know if it works.
Rename OOBE Folder to OOBE.old from this location.
Rename SLStore and SLCache to .old from this location
C:\Program Files (x86)\Common Files\Adobe
Once done please try launching the applications and it will ask you to accept the license agreement and Sign in option again.
Welcome to Adobe Forum,
Please follow the step.
- Close the Creative Cloud application.
- Navigate to the OOBE folder.
- Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
- Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE folder
( To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.)
- Delete the opm.db file.
- Launch Creative Cloud.
Please let us know if this was helpful.
I have the same problem and tried to rename the folder like you said but it would allow me to rename the folder to OOBE.old
You should be logged in administrator with full permission.
I've been having the same problem that JamesWalton described.
I attempted to follow your instructions, but didn't see an AppData folder in the location you specified. I tried searching in Windows Explorer for the OOBE folder. Still no luck.
Can you please share the PDApp.log file.
It could be found in
%temp% on Windows and
~/Library/Logs on Mac.
Hi! I had the same problem. It turns out I had malware that was blocking my sign in. I uninstalled BrowserSafeguard by Rockettab, and was able to successfully sign in and download. I would search your computer for malware.