Hi all
Hopefully Colum won't mind my offering up a bit of
clarification advice here. I encountered this just this week, so I
know the issue is still "out there" and will probably remain that
way as long as software like RoboHelp exists.
Often, a general misconception occurs with RoboHelp and this
type of software. The general misconception is that you have
perhaps 200 users in a call center. All of them are using RoboHelp
output to assist in doing their jobs. But you only have one or
maybe two actual "RoboHelp users". And here's where folks get
confused. Often, folks (typically management that doesn't really
have a clue about how RoboHelp is used) begin to think that if I
add more users (perhaps increasing my call center head count from
200 to perhaps 225) I need to factor in a purchase for 25 more
RoboHelp licenses.
This is dead wrong. As long as you aren't increasing the
number of people using RoboHelp to create content, you may have as
many people as you need viewing the RoboHelp output files. This bit
isn't limited. These folks aren't "RoboHelp users" as they have no
need to open RoboHelp and make changes to the content. Their only
concern is using the output.
Hopefully this isn't the case here, but it happens often
enough to warrant an explanation. This past week I conducted a
class on RoboHelp. Before arriving, the classroom did not have
RoboHelp installed on any of the classroom PCs. The company
misunderstood and thought that as long as the classroom PCs could
view the output RoboHelp creates, RoboHelp was installed.
Cheers and happy Friday all... Rick