Installation of Robohelp 11.

[Guest]

I am a techie, and I am at a complete loss for what is happening.  I am trying to install a trial version of Adobe Robohelp 11.  I have tried installing it on a Windows 7 (64bit) and on Mac OS Mavericks.  On both OS's, i get to the point of the install where you click the Install Now button and then a pop-up comes up asking if you want to Cancel or Open.  I click Open...and nothing happens.  Again, I've tried it on two OSs and tried Chrome, Firefox, and Safari.  They all behave the same.  Any ideas what is happening?  I have very little hair left.

[Jeff_Coatsworth]

Sounds like you might not have enough rights or the download is damaged. They usually recommend using FF to download it. If you still are stuck contact Adobe Support – install calls are usually a freebie.

[Guest]

I"ll call them.  It's definitely not a rights issue.

[Captiv8r]

In addition to what Jeff offered, note that RoboHelp is NOT an application that works on a Mac. It's Windows specific.

Cheers... Rick

[Guest]

Yeah I'm a dork.  I just realized it is Windows only.  I got the Windows version to install finally.  When I open it, it immediately closes.  I am an Adminstrator on my own system, but I've also set it to open as Administrator in shortcut properties and right click-Run As Administrator and it still closes.  Support just said to reinstall it which isn't very helpful since this is a fresh install. 

[Guest]

Oh well...already spent 3 hours trying to get this POS to work.  Might as well uninstall/reinstall.

[Peter Grainge]

Is this a duplicate of Robohelp 11 Trial closes immediately when opened?

---

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge