Does the fix for WebHelp issues in RoboHelp versions 10 and 11 work when accessing Help from a Web Server?

[MackDuff]

I am using RoboHelp 10 with the latest WebHelp fix.

I copied the files in the fix to the specified folder in the instructions, regenerated the Help, and tested my WebHelp on IE 8-11.

When viewed locally, the WebHelp output seems fine.

The Help is accessed by our users from a web server, so I put up the newly generated output on our web server and tested the output and this is what I found:

IE 8: Index and Glossary take 3-4 seconds to load, which i guess i okay.

IE 9: Index and Glossary take 3-4 second to load. Index entries are too big and use a different font.

IE 10: When you click a topic in the Search pane, you get a blank page. When you click an entry in the Index you get a blank page. After using the Index/Search and then go back to the Contents page, you get a blank page.

IE 11: Index entries are cut off

Has anyone else run into these issue? I can live with the issues on IE 8/9/11, but the blank pages on IE 10 are unacceptable. Does the fix not resolve these issues or am I doing something wrong? Why would the fix work locally but not when accessed from a web server?

Any info would be very much appreciated.

Thanks,

Mack

[Willam_van_Weelden · Accepted solution]

Interesting. When you say latest fix, which one are we talking about?

(For an overv of all fixes, see

https://www.wvanweelden.eu/articles/robohelp-patches-and-updates)

In IE10, do you see any script errors? And if you press F12 to open the

developer console, does it show any errors/warnings?

Kind regards,

Willam

[MackDuff]

Thanks William.

I was missing one of the fixes. I installed all the fixes that you provided and it now works ok.

Thanks so much for your help.

[Willam_van_Weelden]

Great. Just for the record: I did not create those fixes. Credit goes to Adobe. I just made an overview page of available fixes because I had trouble keeping track.