2 Replies Latest reply: Nov 13, 2014 11:14 AM by fortuitous RSS

    Duplicate entries in RoboHelp HTML v10 (Redux)

    fortuitous Community Member
    fortuitous May 21, 2014 7:03 AM

      I've done some searching through the forums and there have already been a variety of posts related to duplicate search results in a .chm when generated with RH. I've followed the instructions from other posts, so far I have:

      1) Created a copy of the project, renamed the .cpd file and reentered into RH.

      2) Checked for any topics linked to above the main directory and none exist. Neither the hyperlinks in our help pages, nor the hhp files have any references beyond the root.

      3) Removed any old .chm files from anywhere but the standard build location (ssl). We were originally building to the root directory of the project, but that has now all been removed so for all intents and purposes the ssl folder is a brand new build folder.

      4) Created a new layout (which was used to target the sll build folder).

       

      All of these solutions have failed to fix the problem, so I'm beginning to wonder if it's something different. One difference between my and others' problems in the forum is the second result does not return a page not found error, but rather links correctly to the page. The only difference between the duplicate results is that the second page always has a breadcrumb that links directly from the mainpage to the subject. So clearly the help generator found a functioning duplicate link inside the project directly from the mainpage to all the pages in our project, but I'm at a loss as to where it could be finding these references. Any help would be appreciated! Thanks.

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        • 1. Re: Duplicate entries in RoboHelp HTML v10 (Redux)
          Peter Grainge CommunityMVP
          Peter Grainge May 27, 2014 2:09 AM (in response to fortuitous)

          Have you looked in File Explorer or Tools > Reports > Topic Properties to see if there are any files that appear to be duplicates?

           

          Do the links appear to only reference one target?

           

           

          See www.grainge.org for RoboHelp and Authoring tips

           

           

          @petergrainge

          • 2. Re: Duplicate entries in RoboHelp HTML v10 (Redux)
            fortuitous Community Member
            fortuitous Nov 13, 2014 11:14 AM (in response to Peter Grainge)

            Hi Peter -

             

            This is Laura, from whom Ann inherited some of this merged-help puzzle   I think we're on our way to a solution.

             

            Originally we had a main .chm file that was linked/merged (sorry, it's been long enough that I'm fuzzy on terminology!) with a little tiny internal .chm file - and it was looking for that tiny .chm in c:\windows\help.

             

            Sometime in the last year, a decision was made to make the tiny .chm file NOW be equal to main.chm + tiny.chm.  However, Main.chm still had the merge/link to tiny.chm (no longer very small!) - hence the duplicates!

             

            Short term solution = delete the tiny.chm from the folder where main.chm is looking for it!

             

            Long term solution - go back to the way we used to build this stuff (tiny.chm goes back to being tiny), and this time document what we're doing and how this works.

             

            In case you were wondering whatever happened with this .

             

            Appreciate your help!

            -Laura and Ann