1 2 3 Previous Next 81 Replies Latest reply: Oct 31, 2014 4:28 PM by nealb RSS

    CF11 services won't restart

    Sir_Meili Community Member
    Sir_Meili May 28, 2014 5:16 PM

      I have 2 Windows Server 2012r2 boxes that I'm setting up. One is an RDS machine for some Devs to log onto and they other one will be a Production server for running scheduled tasks (separate from our main production server). The issue I've run into is that for some reason Coldfusion11 will no longer restart. If I restart the Server it is fine, but a restart after that it just stalls. I've checked all the logs I can and non show an error except for a Windows Event error that says:

       

      The description for Event ID 261 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

       

       

      The following information was included with the event:

       

       

      ColdFusion 11 Application Server

      240

      C:\ColdFusion11\cfusion\bin\coldfusionsvc.exe

      ColdFusion 11 Application Server

       

       

      the message resource is present but the message is not found in the string/message table

      And another that says:

       

      The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

       

      If the event originated on another computer, the display information had to be saved with the event.

       

       

      The following information was included with the event:

       

       

      ColdFusion 11 Application Server

      6652

       

       

      the message resource is present but the message is not found in the string/message table

       

      Note that while the Event IDs are consistant on each respective server, they are different between the 2 servers.

       

      I even tried a reinstall on our RDS machine and during the re-install it wouldn't even start up the service during the install. I had to restart the server to get it to start.

       

      I have nothing installed on the Utilities server and the only thing on the RDS is CF11, CFEclipse, CFBuilder, and SSMS 2014.

       

      Any help would be appreciated as I am under a deadline to get these two servers up and running. I can get any log details needed to get this resolved.

       

      Thanks,

      Frank

        • 1. Re: CF11 services won't restart
          carl type3 Community Member
          carl type3 May 28, 2014 9:52 PM (in response to Sir_Meili)

          Hi Frank,

           

          Maybe after server uptime memory is allocated and CF can't get sufficient memory for the heap to start.

           

          Perhaps log details in ColdFusion11\cfusion\logs for coldfusion-out and coldfusion-error for that date time will be interesting when CF does not start after some server uptime.

           

          You could also try start CF from administrator CMD prompt. The CMD window may provide an error that could be useful for debugging:
          - cd \ColdFusion11\cfusion\bin
          - cfstart.bat


          HTH, Carl.

          • 2. Re: Re: CF11 services won't restart
            Sir_Meili Community Member
            Sir_Meili May 29, 2014 6:50 AM (in response to carl type3)

            Thanks for the suggestions Carl. The issue is that the service never starts fully and it never shows an error or reason in the coldfusion logs (that i can see). A re-install is no good. I am about to try CF10 in hopes that I can at least get that going as this is a time sensative issue. I've been installing CF since MS and I have never had this issue.

             

            Here is the coldfusion-out log for one of the servers:

             

            May 28, 2014 18:09:02 PM Information [localhost-startStop-1] - Starting license...

            May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Evaluation Edition enabled

            May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Starting crypto...

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Installed JSafe JCE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting security...

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting scheduler...

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting WatchService...

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting debugging...

            May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting sql...

            May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Pool Manager Started

            May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting mail...

            May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting runtime...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - CORBA Configuration not enabled

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting cron...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting registry...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting client...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting xmlrpc...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting jaxrs...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting graphing...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting solr...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting archive...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting document...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting eventgateway...

            May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Event Gateway Disabled.

            May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting FlexAssembler...

            May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting .NET...

            May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring...

            May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring Server on port 5500.

            May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting WebSocket...

            May 28, 2014 18:09:33 PM Information [Thread-11] - PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered.

             

            Here is the Coldfusion-error file:

             

             

            May 28, 2014 6:05:07 PM org.apache.catalina.core.AprLifecycleListener init

            INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\ jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

            May 28, 2014 6:05:07 PM org.apache.coyote.AbstractProtocol init

            INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

            May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardService startInternal

            INFO: Starting service Catalina

            May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardEngine startInternal

            INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

            May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

            INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

            May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

            INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

            May 28, 2014 6:08:57 PM org.apache.catalina.core.AprLifecycleListener init

            INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\ jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

            May 28, 2014 6:08:57 PM org.apache.coyote.AbstractProtocol init

            INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

            May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardService startInternal

            INFO: Starting service Catalina

            May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardEngine startInternal

            INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

            May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

            INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

            May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

            INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

             

            I did also try starting it manually, it gets to the point where it says the same as the last line in the coldfusion-out log but just hangs there and never does anything. I can't access CF or the Administrator.

             

            The most confusing part is that I know for a fact that 1 of the servers had no changes to it between it being operational and not operational. It is also intesting to note that on one of the servers a restart will allow the CF services to all start as the other one will not let the services start at all.

             

             

            I will note that both of these are running IIS8.5.

            • 3. Re: Re: CF11 services won't restart
              Anit Kumar Panda Employee Hosts
              Anit Kumar Panda May 29, 2014 8:05 AM (in response to Sir_Meili)

              Hi Frank,

               

              Please try the following:-

               

              1. Stop ColdFusion service
              2. Launch Command prompt as Administrator
              3. Browse to cf_root\cfusion\bin and run the following command coldfusion.exe -start -console
              4. Try to access the CF admin, once the services are started.

               

              In case it gives an error message, please share the same.

               

              Regards,

              Anit Kumar

              • 4. Re: Re: Re: CF11 services won't restart
                Sir_Meili Community Member
                Sir_Meili May 29, 2014 8:38 AM (in response to Anit Kumar Panda)

                Hi Anit,

                 

                There was no service to stop because the service never starts. I get this message:

                5-29-2014 11-31-36 AM.png

                 

                And eventually the service goes from "starting" to not running.

                 

                When I run the command you provided, I only get:

                C:\ColdFusion11\cfusion\bin>coldfusion.exe -start -console

                May 29, 2014 8:32:20 AM org.apache.catalina.core.AprLifecycleListener init

                INFO: The APR based Apache Tomcat Native library which allows optimal performanc

                e in production environments was not found on the java.library.path: C:\ColdFusi

                on11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\ji

                ntegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

                May 29, 2014 8:32:21 AM org.apache.coyote.AbstractProtocol init

                INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

                May 29, 2014 8:32:21 AM org.apache.catalina.core.StandardService startInternal

                INFO: Starting service Catalina

                May 29, 2014 8:32:21 AM org.apache.catalina.core.StandardEngine startInternal

                INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

                May 29, 2014 8:32:25 AM org.apache.catalina.core.ApplicationContext log

                INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

                May 29, 2014 8:32:25 AM org.apache.catalina.core.ApplicationContext log

                INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

                May 29, 2014 08:32:26 AM Information [localhost-startStop-1] - Starting logging.

                ..

                May 29, 2014 08:32:26 AM Information [localhost-startStop-1] - Starting license.

                ..

                May 29, 2014 08:32:27 AM Information [localhost-startStop-1] - Evaluation Editio

                n enabled

                May 29, 2014 08:32:27 AM Information [localhost-startStop-1] - Starting crypto..

                .

                May 29, 2014 08:32:28 AM Information [localhost-startStop-1] - Installed JSafe J

                CE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provid

                er (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX

                , RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512,

                HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMA

                C-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 A

                ES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, P

                KIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-

                SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)

                May 29, 2014 08:32:28 AM Information [localhost-startStop-1] - Starting security

                ...

                May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting schedule

                r...

                May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting WatchSer

                vice...

                May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting debuggin

                g...

                May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting sql...

                May 29, 2014 08:32:30 AM Information [localhost-startStop-1] - Pool Manager Star

                ted

                May 29, 2014 08:32:31 AM Information [localhost-startStop-1] - Starting mail...

                May 29, 2014 08:32:31 AM Information [localhost-startStop-1] - Starting runtime.

                ..

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - CORBA Configurati

                on not enabled

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting cron...

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting registry

                ...

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting client..

                .

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting xmlrpc..

                .

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting jaxrs...

                 

                 

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting graphing

                ...

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting solr...

                May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting archive.

                ..

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting document

                ...

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting eventgat

                eway...

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Event Gateway Dis

                abled.

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting FlexAsse

                mbler...

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting .NET...

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting Monitori

                ng...

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting Monitori

                ng Server on port 5500.

                May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting WebSocke

                t...

                May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://1

                27.0.0.1:8987/PDFgServlet/ registered.

                 

                and that is it. It just sits there. I can't access the CF admin. The web page just sits there like it's loading something.

                 

                I have installed CF10 on one of the servers so our Devs can continue testing, but we would rather have CF11. CF10 is running just fine without any of the issues. I have kept CF11 on the other machine in hopes that we can fix this.

                 

                I would like to note that this was working just fine on this server and no changes have been made to this server between the time it worked and the time it stopped working. I know cf11 checks for updates, but is it possible it automatically installs updates?

                • 5. Re: CF11 services won't restart
                  Sir_Meili Community Member
                  Sir_Meili May 29, 2014 9:22 AM (in response to Sir_Meili)

                  Ok, so I left the command prompt open on that server confident that it would lead to no where. The command prompt finally showed that CF started, but it took 15 minutes! CAn this be correct? I don't think windows will let the service try and start for that long and even if it did, why would it take 15 minutes?

                   

                  Here is the last line from my last comment and then the rest of the output from the command prompt:

                   

                  May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://1

                  27.0.0.1:8987/PDFgServlet/ registered.

                  May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion starte

                  d

                  May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion: appli

                  cation services are now available

                  05/29 08:45:14 INFO License Service: Flex 1.5 CF Edition enabled

                  05/29 08:45:14 INFO Starting Flex 1.5 CF Edition

                  May 29, 2014 8:45:14 AM org.apache.catalina.core.ApplicationContext log

                  INFO: CFMxmlServlet: Macromedia Flex Build: 87315.134646

                  05/29 08:45:14 INFO Macromedia Flex Build: 87315.134646

                  May 29, 2014 8:45:19 AM org.apache.coyote.AbstractProtocol start

                  INFO: Starting ProtocolHandler ["ajp-bio-8014"]

                  May 29, 2014 8:45:19 AM com.adobe.coldfusion.launcher.Launcher run

                  INFO: Server startup in 780035 ms

                  • 6. Re: CF11 services won't restart
                    Anit Kumar Panda Employee Hosts
                    Anit Kumar Panda May 29, 2014 9:30 AM (in response to Sir_Meili)

                    Are you able to access CF Admin now? what does task manager show for ColdFusion process?

                    • 7. Re: CF11 services won't restart
                      Sir_Meili Community Member
                      Sir_Meili May 29, 2014 10:06 AM (in response to Anit Kumar Panda)

                      Yes, I can access the CF Administrator now. The Task manager shows this:

                       

                      5-29-2014 1-05-02 PM.png

                       

                      My concern now is that it takes 13-15 minutes for CF to start up, much longer than the "service" will let it (it seems to time out when starting it as a service).

                      • 8. Re: CF11 services won't restart
                        Anit Kumar Panda Employee Hosts
                        Anit Kumar Panda May 29, 2014 2:06 PM (in response to Sir_Meili)

                        It seems like it, took 12 minutes approx from registering PDFgServlet till start.

                        Sir_Meili wrote:

                         

                        May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered.

                        May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion started

                        Usually, it should not take that long. To manage the windows service in this scenario, try the option in screenshot below:-

                        Untitled.jpg

                        • 9. Re: CF11 services won't restart
                          Sir_Meili Community Member
                          Sir_Meili May 29, 2014 2:57 PM (in response to Anit Kumar Panda)

                          Since the Service never actually starts, that option does not trigger. Is there anything I can set so I can see what is happening in that 12 minutes interim between those 2 steps?

                          • 10. Re: CF11 services won't restart
                            Anit Kumar Panda Employee Hosts
                            Anit Kumar Panda May 29, 2014 3:54 PM (in response to Sir_Meili)

                            Can you send your log files to cfinstal<AT>adobe<DOT>com

                             

                            We will investigate and revert to you.

                             

                            Regards,

                            Anit Kumar

                            • 11. Re: CF11 services won't restart
                              carl type3 Community Member
                              carl type3 May 29, 2014 3:54 PM (in response to Sir_Meili)

                              Hi Gents,

                               

                              Sharing my CF11 coldfusion-out log for reference.

                               

                              30/04 13:39:38 INFO Starting Flex 1.5 CF Edition
                              Apr 30, 2014 13:39:39 PM Information [localhost-startStop-1] - Starting logging...
                              Apr 30, 2014 13:39:39 PM Information [localhost-startStop-1] - Starting license...
                              Apr 30, 2014 13:39:40 PM Information [localhost-startStop-1] - Evaluation Edition enabled
                              Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Starting crypto...
                              Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Installed JSafe JCE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)
                              Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Starting security...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting scheduler...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting WatchService...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting debugging...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting sql...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting mail...
                              Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting runtime...
                              Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - CORBA Configuration not enabled
                              Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting cron...
                              Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting registry...
                              Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting client...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting xmlrpc...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting jaxrs...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting graphing...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting solr...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting archive...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting document...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting eventgateway...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Event Gateway Disabled.
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting FlexAssembler...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting .NET...
                              Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting Monitoring...
                              Apr 30, 2014 13:39:45 PM Information [localhost-startStop-1] - Starting Monitoring Server on port 5500.
                              Apr 30, 2014 13:39:45 PM Information [localhost-startStop-1] - Starting WebSocket...
                              Apr 30, 2014 13:39:46 PM Information [localhost-startStop-1] - WebSocket server listens on port: 8577
                              Apr 30, 2014 13:39:50 PM Information [localhost-startStop-1] - ColdFusion started
                              Apr 30, 2014 13:39:50 PM Information [localhost-startStop-1] - ColdFusion: application services are now available
                              30/04 13:39:50 INFO Macromedia Flex Build: 87315.134646
                              Apr 30, 2014 13:40:13 PM Error [Thread-14] - Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/
                              Apr 30, 2014 13:44:16 PM Information [http-bio-8504-exec-7] - Session rotated successfully.
                              Apr 30, 2014 13:44:16 PM Information [http-bio-8504-exec-7] - User admin logged in.

                               

                              Interesting my "Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/" fails to start. It does not halt at that point and moves on to next step. I don't know what that is. It is not in my CF10 out logs.


                              HTH, Carl.

                              • 12. Re: CF11 services won't restart
                                Sir_Meili Community Member
                                Sir_Meili May 29, 2014 4:49 PM (in response to carl type3)

                                Interesting my "Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/" fails to start. It does not halt at that point and moves on to next step. I don't know what that is. It is not in my CF10 out logs.


                                HTH, Carl.

                                 

                                Carl, that is for the new CF11 PDF features I believe. It's one of the reasons we want to go with CF11. If however we can't figure this out soon, we will be going with CF10.

                                 

                                Anit Kumar Panda, Thanks for the suggestion. I have emailed cf install support.

                                • 13. Re: CF11 services won't restart
                                  Charlie Arehart CommunityMVP
                                  Charlie Arehart Jun 3, 2014 8:01 AM (in response to Sir_Meili)

                                  @Sir, any update on your challenge since last week?

                                   

                                  If not, here’s a thought on your question below: is this a Standard, Enterprise, Trial, or Developer edition of CF? If it’s one of the latter 3, you could get a stack trace of running threads which may also help identify where time is being spent. You’d do it from the Server Monitor (accessible within the CF Admin, except in CF Standard). On it, go to the snapshots tab, and trigger a snapshot (while in that period of waiting for CF to come up).

                                   

                                  The snapshot will include, in the bottom 90% of the resulting file, the thread dump, which is a point in time display of the current state of all threads. I’m not saying it will be easy to discern anything, but it’s something to consider and perhaps to share with Adobe. (It will be huge, so please don’t dump the text here in a message of the thread but rather use the attachment feature, accessible if you view these forums in the web interface rather than by email.)

                                   

                                  There may be still other tools you could use to see, from the OS perspective, what file i/o may well be holding things up. I prefer to use Process Monitor in a situation like this. It’s free from Microsoft, but it’s like giving you a gun if you’ve not been taught how to use it. You must be very careful to read its docs before using it.

                                   

                                  You may also find that it’s some sort of port conflict, but I’d expect your error logs to have shown that and we saw none in your various error messages shared.

                                   

                                  It’s odd that your problem is one we’ve not heard others encounter. That would make me think it’s related to something on your end rather than some inherent CF11 problem (but we won’t know for sure until it’s understood better). I will say that if you remain unable to get things working and still want to understand it, there are folks who do CF server troubleshooting for a living (myself included), and I list them (yep, myself and others you can consider) in a category of my CF411.com site, at cf411com/cfconsult. But I realize you’ll likely for now regard this as a CF bug for which you don’t care to pay for help resolving. Just offering it as another option, in addition to all the above.

                                   

                                  /charlie

                                  • 14. Re: CF11 services won't restart
                                    Sir_Meili Community Member
                                    Sir_Meili Jun 3, 2014 9:25 AM (in response to Charlie Arehart)

                                    Hi Charlie,

                                     

                                    One is Development the other is a Trial of Enterprise as that is what we were planning on getting for our Utilities server. My issue with getting the stack trace is that CF won't start under normal circumstances. If this will help though, I can get CF running via console and generate the stack trace and post it back here. I'm not sure however, how I would get into the server monitor if CF isn't started up because I can't access the Admin until Cf is up and running.

                                     

                                    I'm currently dealing with Adobe directly since the issue has not been resolved. I find it odd that it's my environment because 2 different fresh installs of Windows Server 2012r2 both exhibit the same issue. One of those servers is running on the bare minimum. I will say that these 2 servers are acting as more than just Web servers. They both have the Active Domain Controller and DNS roles installed as we needed these for our new SQL Cluster and these 2 servers were available and not public facing (one is a production machine for background CF processing, but is the fallback for the other server). I may try and remove these roles just to see what happens on the backup server, however since they did work with these roles installed, I'm not sure this will work. This is a very confusing issue and the first time in my 15 years of CF that I've had issues installing  and running it.

                                     

                                    I will say that I had all these roles installed before CF and upon installing CF the first time, there were no issues whatsoever. I'm not discounting my environment, but without actually doing a complete re-install of Windows to see if that is the case, I don't know where to go from here. Anit Kumar Panda is helping me via phone and is currently trying to reproduce my problem by installing CF11 on a 2012r2 server at Adobe.

                                     

                                    I'm also curious why other's aren't having this problem, but with both of these being the newest version of their respective products I assume that there is just not a lot of people running this configuration which might explain the reason.

                                     

                                    I will state that CF10 installs and runs just fine so far on the machines. I really wanted cf11 though so that we could move up to the newest. At this point, however, we are looking at going to CF10 to just get us going as this is a time sensitive project.

                                     

                                    On a side note, Charlie Arehart, I'm glad to see you've hopped on this thread. I worked for a company you helped out a few years ago and got us all straightened out. It was unfortunate that during that time I was working remote so I was not able to meet you in person. I would love to engage you (or someone else) to help us, but unlike my old employer, my new one is a lot smaller and at this point, if CF10 just "works", then they will likely go that route than putting money into trying to fix something that in their minds "should just work" (which I tend to agree with). If this was an issue with legacy code that was poorly written or an over taxed CF install that was failing to perform, then I think a consultant would be necessary. At this point though, this is all new code that is not very taxing and is only being run on demand for testing by Developers under my watch (So I know the code shouldn't at least be at fault). Couple that with it should be able to at least start the service faster than 12 minutes and I think it's something else. Hopefully Adobe can help me figure this out as I really want to jump to CF11 instead of CF10.

                                    • 15. Re: CF11 services won't restart
                                      timeToPlay Community Member
                                      timeToPlay Jun 3, 2014 10:36 AM (in response to Sir_Meili)

                                      We are having a similar problem using cf 11 Enterprise and Server 2008 R2. Also occurred on CF 11 on Win 7.  The problem seems to have started after a round of server & desk top patching last week. CF 11 was running fine in both environments until then. We are currently trying to isolate the patch that may have caused the problem.

                                       

                                      Tim

                                      • 16. Re: CF11 services won't restart
                                        Sir_Meili Community Member
                                        Sir_Meili Jun 3, 2014 11:12 AM (in response to timeToPlay)

                                        timeToPlay, Now that I think of it, it is possible that updates were installed. Please keep this thread updated with your findings.

                                        • 17. Re: CF11 services won't restart
                                          greg.hillsdon Community Member
                                          greg.hillsdon Jun 3, 2014 12:00 PM (in response to Sir_Meili)

                                          I work with Tim above, there may be a connection with updating Java to version 7 update 55 after installing CF.  We installed CF11 two weeks ago and recently our Java as updated.  Since then I can't get it to start on my development machine (developer edition) or on our development server.

                                           

                                          Adobe says it is certified to run with 7/55 but could this be part of the problem?

                                           

                                          Greg

                                          • 18. Re: CF11 services won't restart
                                            Anit Kumar Panda Employee Hosts
                                            Anit Kumar Panda Jun 3, 2014 7:01 PM (in response to greg.hillsdon)

                                            We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue.

                                             

                                            This can't be a security issue. The new machine, would have the default java, surely not the latest one.

                                            greg.hillsdon wrote:

                                             

                                            I work with Tim above, there may be a connection with updating Java to version 7 update 55 after installing CF.  We installed CF11 two weeks ago and recently our Java as updated.  Since then I can't get it to start on my development machine (developer edition) or on our development server.

                                             

                                            Adobe says it is certified to run with 7/55 but could this be part of the problem?

                                             

                                            Greg

                                             

                                            Regards,

                                            Anit Kumar

                                            • 19. Re: CF11 services won't restart
                                              Sir_Meili Community Member
                                              Sir_Meili Jun 4, 2014 4:48 AM (in response to Anit Kumar Panda)

                                              Is there any way to get more in-depth logs during the 12 minute period that CF seems to be locked up during the startup phase? I honestly think that if that could be determined, the solution will become clear.    

                                              • 20. Re: CF11 services won't restart
                                                timeToPlay Community Member
                                                timeToPlay Jun 4, 2014 6:05 AM (in response to Anit Kumar Panda)

                                                Anit

                                                Sorry for the confusion re Greg's message. There were no Java updates run during the patching cycle that precipitated the service shut down. All updates were Microsoft updates. We are currently removing the updates one at a time and rebooting and trying to restart the CF server after each removal. I will let you what we find.

                                                 

                                                Tim

                                                 


                                                • 21. Re: CF11 services won't restart
                                                  timeToPlay Community Member
                                                  timeToPlay Jun 5, 2014 6:18 AM (in response to Sir_Meili)

                                                  We have made some progress on our local windows 7 development boxes. We have managed to get CF 11 to run by disabling the DHCP Client Service and WinHTTP Web Proxy auto discovery service. So far it appears that these services can be restarted after the cf application service is started.  We haven't been able to get this to work on Server 2008 R2

                                                   

                                                  Tim

                                                  • 22. Re: CF11 services won't restart
                                                    NicholasDee Community Member
                                                    NicholasDee Jun 6, 2014 6:52 AM (in response to Sir_Meili)

                                                    I'll confirm the original problem, We have windows 2008 R2 service pack 1.  It hangs for 10 plus minutes at

                                                    PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start.

                                                    • 23. Re: CF11 services won't restart
                                                      CFHackJob
                                                      CFHackJob Jun 6, 2014 7:23 AM (in response to Sir_Meili)

                                                      Our CF11 Standard (v11,0,0,289822) install on Win2003 R2 just began exhibiting this issue this morning. It was a brand new install, not an upgrade) on May 12th and has been running great. We haven't done any Windows or ColdFusion updates since the original install. We ran coldfusion.exe from the command line as suggested by Anit Kumar Panda, and 5-10 minutes after being hung up on PDFgServlet, similar to Sir_Meili's scenario, services were available - although the the CF Application Service still showed a stopped status in the Services control panel. Curious what triggered this as no changes have been made to the system.

                                                      • 24. Re: CF11 services won't restart
                                                        NicholasDee Community Member
                                                        NicholasDee Jun 6, 2014 7:37 AM (in response to Sir_Meili)

                                                        When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

                                                        • 25. Re: CF11 services won't restart
                                                          Anit Kumar Panda Employee Hosts
                                                          Anit Kumar Panda Jun 6, 2014 8:23 AM (in response to NicholasDee)

                                                          Command prompt, when closed, will terminate the coldfusion process, hence terminating the ColdFusion application.

                                                          NicholasDee wrote:

                                                           

                                                          When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

                                                           

                                                          This is indeed not a solution. We shared it as a workaround.

                                                           

                                                          We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue. I have asked for some more logs from sirmeili, but haven't heard back.

                                                           

                                                          Regards,

                                                          Anit Kumar

                                                          • 26. Re: CF11 services won't restart
                                                            timeToPlay Community Member
                                                            timeToPlay Jun 6, 2014 8:38 AM (in response to Anit Kumar Panda)

                                                            Anit

                                                             

                                                            We have done some further investigation on Server 2008 R2 and found that if we disable the network card we are able to start the CFApplication service. Once the service is running we are able to re enable the netork card.

                                                             

                                                            Tim

                                                            • 27. Re: CF11 services won't restart
                                                              CFHackJob Community Member
                                                              CFHackJob Jun 6, 2014 8:39 AM (in response to Anit Kumar Panda)

                                                              We just finished unstalling/re-installing and no change. CF Application Service will not start. Anit - are there log files I can send that would help?

                                                              • 28. Re: CF11 services won't restart
                                                                NicholasDee Community Member
                                                                NicholasDee Jun 6, 2014 8:51 AM (in response to Sir_Meili)

                                                                I 'll again confirm what CFHackJob has stated,   I just tried to install on a windows 7 box. I get the same problem, it hangs for around 10 mins on PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start. I then stopped the DHCP CLient and Coldfsuion started no problem.

                                                                However as soon as you power off and then power on the problem returns. Plus we remote into all of our other boxes so turning DHCP off and on is not a solution for us. For the time being all CF11 development and upgrades are now on hold.

                                                                 

                                                                Anat ,   what log files do you want and i'll send you mine.

                                                                • 29. Re: CF11 services won't restart
                                                                  Sir_Meili Community Member
                                                                  Sir_Meili Jun 6, 2014 8:56 AM (in response to NicholasDee)

                                                                  Please note that I've also installed without the PDF service option and you still get the same hang before CF is completely started, so I don't think it is related to the PDF function. IT is something that happens between that and the CF finally acknowledging that it has started.

                                                                  • 30. Re: CF11 services won't restart
                                                                    CFHackJob Community Member
                                                                    CFHackJob Jun 6, 2014 8:59 AM (in response to NicholasDee)

                                                                    We purchased v11 - would the serial number for v11 work for v10 if we are forced to downgrade?

                                                                    • 31. Re: CF11 services won't restart
                                                                      timeToPlay Community Member
                                                                      timeToPlay Jun 6, 2014 9:03 AM (in response to NicholasDee)

                                                                      For our Win 7 boxes we are using the following work around. This is not an acceptable work around and we may yet go back to CF 10

                                                                       

                                                                      1. set the CFApplication service to start manually

                                                                      2. reboot the box normally

                                                                      3. turn off the DHCP client

                                                                      4. start the CFApplication service

                                                                      5. restart the DHCP client

                                                                       

                                                                      For our Server 2008 VM

                                                                       

                                                                      1. set the CFApplication service to start manually

                                                                      2. reboot the vm normally

                                                                      3. diable the network card

                                                                      4. start the CFApplication service

                                                                      5. re enable the network card

                                                                       

                                                                      Tim


                                                                      • 32. Re: CF11 services won't restart
                                                                        timeToPlay Community Member
                                                                        timeToPlay Jun 6, 2014 9:07 AM (in response to CFHackJob)

                                                                        I don't believe the license will work. We originally ordered CF 10 but were provided with licenses for CF 11. We tried installing CF 10 with the CF 11 licenses but they wouldn't work so we went to CF 11.

                                                                         

                                                                        Tim

                                                                        • 33. Re: CF11 services won't restart
                                                                          Sir_Meili Community Member
                                                                          Sir_Meili Jun 6, 2014 9:15 AM (in response to timeToPlay)

                                                                          timeToPlay wrote:

                                                                           

                                                                          For our Server 2008 VM

                                                                           

                                                                          1. set the CFApplication service to start manually

                                                                          2. reboot the vm normally

                                                                          3. diable the network card

                                                                          4. start the CFApplication service

                                                                          5. re enable the network card

                                                                           

                                                                          Tim

                                                                           

                                                                          I wish I could test this work around with my 2012r2 box, but I can't because it is 3k miles away and I have to remote desktop into it (hence disabling the network card would boot me off the machine with no way to connect). I can't possibly be expected to pay the data center support to continuously log into my machine and re-enable the card every time CF needs a restart.

                                                                           

                                                                          If anyone has this problem on a 2012r2 box, can you try this solution and see if it at least works? I want to try it, but the "higher ups" will just find the hassle too much to bear if we have to this ever time.

                                                                           

                                                                          Anit Kumar Panda, I know that you set it up on a 2012r2 box, did you keep it running on that box for any length of time? I think I saw it start to happen as early as a week from the initial install.

                                                                          • 34. Re: CF11 services won't restart
                                                                            Sir_Meili Community Member
                                                                            Sir_Meili Jun 6, 2014 9:20 AM (in response to Anit Kumar Panda)

                                                                            Anit Kumar Panda wrote:

                                                                             

                                                                            Command prompt, when closed, will terminate the coldfusion process, hence terminating the ColdFusion application.

                                                                            NicholasDee wrote:

                                                                             

                                                                            When we run the coldfusion.exe from the command prompt we can now access the administrator and our site, however as soon as the command prompt is closed the service is no longer available, so this is obviously not a solution

                                                                             

                                                                            This is indeed not a solution. We shared it as a workaround.

                                                                             

                                                                            We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue. I have asked for some more logs from sirmeili, but haven't heard back.

                                                                             

                                                                            Regards,

                                                                            Anit Kumar

                                                                             

                                                                            Anit Kumar Panda, I must have missed that request or just flaked out, can you please tell me which logs to get you and how, and I will do it ASAP (today withing about 20 minutes). I have a few other issues going on, so I may have just flaked on the issue. Sorry about that.

                                                                            • 35. Re: CF11 services won't restart
                                                                              Anit Kumar Panda Employee Hosts
                                                                              Anit Kumar Panda Jun 6, 2014 9:36 AM (in response to Sir_Meili)

                                                                              Since, we are unable to repro the issue at our end, we would need more information from your server. Please try the following:-

                                                                               

                                                                              1. Stop ColdFusion service

                                                                              2. Delete all the logs from C:\ColdFusion11\cfusion\logs\

                                                                              3. Launch Command prompt as Administrator

                                                                              4. Browse to cf_root\cfusion\bin and run the following command coldfusion.exe -start >> console.txt

                                                                              5. Try to access the CF admin, once the services are started.

                                                                               

                                                                              Send us all the logs from C:\ColdFusion11\cfusion\logs\ and the console.txt from cf_root\cfusion\bin. Send them to cfinstal@adobe.com , referencing this thread.


                                                                              Regards,

                                                                              Anit Kumar

                                                                              • 36. Re: CF11 services won't restart
                                                                                Anit Kumar Panda Employee Hosts
                                                                                Anit Kumar Panda Jun 6, 2014 9:37 AM (in response to timeToPlay)

                                                                                The same license will not work.

                                                                                timeToPlay wrote:

                                                                                 

                                                                                I don't believe the license will work. We originally ordered CF 10 but were provided with licenses for CF 11. We tried installing CF 10 with the CF 11 licenses but they wouldn't work so we went to CF 11.

                                                                                 

                                                                                Tim

                                                                                ColdFusion 10 and 11 installers are different and so as the license keys.

                                                                                 

                                                                                Regards,

                                                                                Anit Kumar

                                                                                • 37. Re: CF11 services won't restart
                                                                                  CFHackJob Community Member
                                                                                  CFHackJob Jun 6, 2014 10:46 AM (in response to Anit Kumar Panda)

                                                                                  Since we are registered owners of v11, could you provide a v10 serial number? Also - just emailed you log files & console.txt as requested.

                                                                                  • 38. Re: CF11 services won't restart
                                                                                    NicholasDee Community Member
                                                                                    NicholasDee Jun 6, 2014 11:23 AM (in response to Sir_Meili)

                                                                                    Files have been sent.

                                                                                     

                                                                                    From a windows 2008 R2 service pack 1 box

                                                                                     

                                                                                    Notice in logs, on pdfservelet line it takes 12 min.

                                                                                    • 39. Re: CF11 services won't restart
                                                                                      Sir_Meili Community Member
                                                                                      Sir_Meili Jun 6, 2014 12:26 PM (in response to Anit Kumar Panda)

                                                                                      My logs are sent as well. Mine were run from a windows 2012r2 box.

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