Extension Manager CC not showing up under Window>Extensions

Hi Marquez,

Extension Manager CC is a standalone application and will be found alongside your other CC applications. If you would like to install extensions that will appear under Window > Extensions then please check out Adobe Exchange http://www.adobeexchange.com/ and clicking the Download link.

Kind regards,

Lea

Hi,

Can you confirm what version of Photoshop, Illustrator and InDesign that you have installed and if you have the following directories.

On Mac:

/Users/<username>/Library/Application Support/Adobe/CEPServiceManager4/extensions/

/Library/Application Support/Adobe/CEPServiceManager4/

On Win:

C:\Users\<username>\AppData\Roaming\Adobe\CEPServiceManager4\extensions

C:\Program Files (x86)\Common Files\Adobe\CEPServiceManager4

Thanks in advance and apologies for the delay.

This directory should be setup upon installing a CC product. Could you open Photoshop, Illustrator and InDesign and confirm the version number of the products? You can find the exact version number by:

Mac:

Photoshop > About Photoshop...

Win:

Help > About Photoshop...

Do you have any outstanding updates for any of the CC products? Also, did you see any errors when initially installing the products?

Hi,

I am having the exact same problem with an Illustrator extension, so it's obviously not an app-specific problem.  I have tried re-installing the plug-in, checking for any kind of updates, etc. I did not get any errors when initially installing the plug-in.  I'm using the Adobe CC products on OSX10.9.3. Is anyone having any luck fixing this?  Please share!  Thanks.

Hi Girl A,

What plugin are you trying to install?

Lea

Hi,

It's the Mesh Tormentor 4.0.1.  It has always shown up in the Extensions sub-menu in the past.

Thanks

j

'In the past', what environment were you using? Were they CC products or CS6?

CC products.  It was less than a month ago.

and Mac 10.9? So everything is the same on your environment e.g. same version of Illustrator, same version of Mesh Tormentor 4.0.1.?

You may need to get in contact with the developer of Mesh Tormentor 4.0.1. to verify that the version of Illustrator CC works with the plugin.

Lea

I used it before just fine.  Now I'm uninstalling AI and am going to re-install, but your website is down!  So I'm now stuck without Illustrator and freaking out.

Is this the page you're trying to go to? It appears to be working now, if it wasn't before:

https://creative.adobe.com/products/illustrator

Yeah, but it won't let me download now. I'm getting the free trial button, which is doing nothing, except open my little cloud menu at the top of my desktop.  AI is still listed there, but I uninstalled it and now I can't get it back!

Help!

What do you mean you can't get it back? I would expect Illustrator to be listed on the "Apps" tab in the Creative Cloud desktop app, and you should be able to click Install from there. Is it still showing as "installed" or "up to date"? Perhaps a restart would help to refresh the list of installed programs.

If something has gone wrong during uninstallation, you can make sure the old installation is completely removed by using the CC Cleaner tool:

Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6